Christa Jackson
office Manager
Cincinnati,OH
Summary
Proactive and meticulous manager with over 15 years of experience. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Overview
4
4
years of professional experience
Work History
Market Float/Aesthetic Consultant
Ideal Image Laser Hair Removal
07.2019 - Current
- Provided leadership, guidance and support to 10 area clinics.
- Monitored program performance and outcomes for successful delivery of services.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated reports, managed accounts, and generated reports for company database.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Provided sales and customer service assistance to walk-in traffic, scheduled and virtual consultations.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Cultivated lasting rapport with clients by providing accurate pricing and credit terms to meet customer objectives.
Business Office Manager
Sentry Glass
- Collected overdue account balances to a sum of over 50K
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Maximized cash flow through optimal billing and collection processes.
- Coordinated with vendors and suppliers to facilitate timely payments.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Prepared and submitted monthly, quarterly and annual financial statements to inform decision-makers.
- Delivered performance reviews, recommending additional training or advancements.
Account Service Representative
Indiana Members Credit Union
- Advocated for client needs within IMCU to improve experience and increase customer retention.
- Listened to clients and assisted with navigation of complex systems involved in IMCU transactions.
- Researched options and recommended services to address clients' needs.
- Identified new opportunities and cultivated leads to consistently meet sales goals and increase business growth.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Operations Manager
Ulta Cosmetics
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Manager of Operations
Sephora/JCP
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Skills
- Proficient in Kronos and Salesforce; creating, managing, and optimizing schedules
- Managing day to day operations including, but not limited to, inventory, staff and client support
- Competent in quoting, discussing and closing sales
- Well versed in all modalities, skincare and promotions offered through Ideal Image
- Fostering a positive customer experience by addressing complaints in a timely and effective manner
- Dependable, responsible contributor committed to excellence and success
- Promoting a positive work environment by utilizing effective communication
- Thrives on servicing others and achieving results
Timeline
Market Float/Aesthetic Consultant
Ideal Image Laser Hair Removal
07.2019 - Current
Business Office Manager
Sentry Glass
Account Service Representative
Indiana Members Credit Union
Operations Manager
Ulta Cosmetics
Manager of Operations
Sephora/JCP
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