Christa Jackson-Sewell
Brownstown,MI
Summary
Professional Import Manager with 31 years of Supply Chain experience. Strong focus on teamwork and achieving results, adaptable to changing demands. Expertise in logistics, customer service, and problem-solving, ensuring seamless operations and high customer satisfaction. Dependable and prepared to contribute effectively to any delivery team. Strong grasp of laws governing global trade, restrictions, and tariffs.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Manger, Service Delivery
Livingston International Inc
07.2024 - Current
- Enhanced customer satisfaction with timely and accurate deliveries, maintaining a professional demeanor during interactions.
- Verified accuracy of all deliveries against order forms.
- Communicated route progress, noting traffic and construction issues to avoid delays for critical deliveries.
- Maintained clean delivery vehicle and notified management of maintenance concerns and issues.
- Provided exceptional customer service, addressing concerns promptly and effectively to maintain positive relationships.
- Developed strong working relationships with regular clients, fostering loyalty and repeat business through personalized service.
Import Manager
Livingston International Inc
07.2022 - 07.2024
- Oversaw timely and accurate US Customs filings and related documents to facilitate communications flow.
- Coordinated company product shipments and international transactions to eliminate freight delays.
- Coordinated and negotiated contracts to facilitate freight movements.
- Managed a team of import specialists, providing training and guidance to improve overall performance and productivity.
- Ensured compliance with customs regulations, facilitating smooth and timely clearance of goods.
- Improved delivery times by optimizing logistics and coordinating closely with freight forwarders.
- Coordinated closely with sales teams to understand customer needs and tailor product offerings accordingly.
- Followed SOPs with all customer account actions and data management to keep consistent service levels.
Import Client Analyst
Livingston International Inc
07.2009 - 07.2014
- Participated in ongoing professional development opportunities to stay current with industry best practices.
- Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.
- Responded to customs, customer and internal requests and notices about classification, duty rates and documentation requirements to support import regulations.
- Established, supervised and continuously improved import process flows in conformance with rules, procedures, and company policy.
- Oversaw timely and accurate US Customs filings and related documents to facilitate communications flow.
- Created and transmitted accurate documentation to governmental agencies for import activities.
- Maintained compliance with customs regulations by diligently reviewing and submitting accurate paperwork.
- Tracked shipments processing through customs and other agencies and obtained clearances.
Lead Import Analyst
UPS Supply Chain Logistics
01.1999 - 05.2009
- Responded to customs, customer and internal requests and notices about classification, duty rates and documentation requirements to support import regulations.
- Obtained necessary import and export licenses and permits for shipments.
- Oversaw timely and accurate US Customs filings and related documents to facilitate communications flow.
- Assisted compliance department in performing internal audits of processes and systems to facilitate importation and exportation of products.
Release Clerk Analyst
AEI/CARR
05.1993 - 02.1999
- Lawfully cleared merchandise through customs per client and government requirements.
- Increased client satisfaction by providing timely and accurate shipment updates and documentation assistance.
- Provided top-notch customer service through attention to detail, quick response times, and expert advice on import/export matters.
- Monitored changes in import/export laws and regulations, ensuring company-wide compliance at all times.
- Managed import documentation, guaranteeing accurate submissions to government agencies.
Education
Certificate of Completion - Word Processing/computers
Wayne State University
Detroit, MI10-1992
Associate of Arts - Accounting
Casper College
Casper, WY06-1991
High School Diploma -
Denby High School
Detroit, MI06-1988
Skills
- Data analytics
- Incident investigation
- Customer satisfaction
- Case documentation
- Team Collaboration
- Problem Solving
- Detail-Oriented
Certification
- CCS 10-1-2022
Timeline
Manger, Service Delivery
Livingston International Inc
07.2024 - Current
Import Manager
Livingston International Inc
07.2022 - 07.2024
Import Client Analyst
Livingston International Inc
07.2009 - 07.2014
Lead Import Analyst
UPS Supply Chain Logistics
01.1999 - 05.2009
Release Clerk Analyst
AEI/CARR
05.1993 - 02.1999
- CCS 10-1-2022
Certificate of Completion - Word Processing/computers
Wayne State University
Associate of Arts - Accounting
Casper College
High School Diploma -
Denby High School
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