Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Christa Jacobs

Christa Jacobs

Tampa,FL

Summary

Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.

Overview

6
6
years of professional experience

Work History

Workforce Management Analyst

Regent University
01.2024 - Current
  • Assisted human resources department with recruitment efforts, ensuring optimal staffing levels were maintained at all times.
  • Managed time-off requests and shift swaps efficiently, maintaining a fair and balanced schedule for all employees involved.
  • Conducted comprehensive data analysis to identify opportunities for process improvement in workforce management.
  • Designed forecasting models to predict future workforce requirements based on historical data and trend analysis.
  • Collaborated with cross-functional teams to develop strategies for optimizing staffing levels.
  • Coordinated closely with department heads to align workforce needs with business objectives.
  • Managed overtime, shift swaps, breaks and PTO requests.
  • Advocated for staff members, helping to identify and resolve conflicts.
  • Planned, monitored and appraised employee work results by training managers to coach and discipline employees.

Admissions Counselor

Regent University
07.2021 - Current
  • Coordinated campus visits for prospective students and their families, showcasing the institution''s facilities, programs, and resources.
  • Increased enrollment rates by organizing and participating in college fairs, open houses, and information sessions.
  • Enhanced applicant experience by providing personalized guidance and support throughout the admissions process.
  • Delivered engaging presentations about the college/university at various off-campus events such as high school visits or conferences.
  • Mentored newly hired Admissions Counselors on best practices related to application review procedures and follow-up strategies.
  • Maintained up-to-date knowledge of current trends in higher education to better inform recruitment strategies and provide valuable insights during staff meetings.
  • Streamlined application review process, resulting in faster decision-making and improved communication with applicants.
  • Handled 90+ calls daily and enrolled 20+ applicants into academic programs a month.

Enrollment Support Analyst

Regent University
11.2022 - 12.2023
  • Improved customer satisfaction by promptly addressing and resolving support issues.
  • Streamlined support processes for increased efficiency and faster issue resolution.
  • Trained new support analysts, contributing to the overall growth and success of the team.
  • Created user accounts and managed access control.
  • Collaborated with cross-functional teams to implement solutions that enhanced system performance.
  • Supported users with software, hardware and network issues.
  • Reduced downtime with proactive monitoring and troubleshooting of critical systems.
  • Answered customer support inquiries via specialized ticket tracking platforms.

Cash Office Assistant

Kohls Department Store
09.2020 - 06.2022
  • Ensured secure storage of daily cash deposits, minimizing the potential for loss or theft.
  • Supported store operations by accurately reconciling daily sales reports with corresponding bank deposits.
  • Implemented an organized filing system for important documents, allowing for easy retrieval when needed.
  • Enhanced customer satisfaction by providing timely and accurate cashier support during peak hours.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Built sustainable relationships and trust with customer accounts using open and interactive communication.

Event Planner

Bridgewater State University
08.2018 - 08.2019
  • Increased event attendance by developing strategic marketing campaigns and engaging promotional materials.
  • Coordinated schedules and timelines for events.
  • Conferred with event staff at event site to coordinate details.
  • Coordinated with participating vendors during event planning.
  • Adapted quickly to unforeseen circumstances or changes in the event landscape, implementing contingency plans as needed.
  • Brainstormed and implemented creative event concepts and themes.
  • Consulted with customers to determine objectives and requirements for events.
  • Inspected event facilities to confirm conformance to customer requirements.

Education

Bachelor of Arts - Dance

Bridgewater State University
Bridgewater, MA
06.2020

High School Diploma -

The New Testament Christian School
Plymouth
06.2016

Skills

  • Scheduling Optimization
  • Workforce Planning
  • Forecasting Techniques
  • Statistical modeling
  • Resolving issues
  • KPI Monitoring
  • Staffing requirements
  • Decision-Making
  • Relationship Building
  • Training and mentoring
  • Conflict Resolution
  • Customer Relationship Management
  • Human Resources Support
  • New Hire Onboarding
  • Utilization of Five9 CRM Software
  • Training development

Accomplishments

  • Tiers Level 2 Content Specialist: Written Communications & School of Education Content Specialist
  • Maintained a 100% average score for customer service and quality assurance for four quarters in a row
  • Snapshot Saturday Presenter
  • Partners in Education Presenter
  • Awarded Admissions Counselor of the month twice
  • Awarded an Infinity & Beyond Award for going above and beyond for applicants and teammates
  • Silver Omega Engagement & Birthday Committee

Timeline

Workforce Management Analyst

Regent University
01.2024 - Current

Enrollment Support Analyst

Regent University
11.2022 - 12.2023

Admissions Counselor

Regent University
07.2021 - Current

Cash Office Assistant

Kohls Department Store
09.2020 - 06.2022

Event Planner

Bridgewater State University
08.2018 - 08.2019

Bachelor of Arts - Dance

Bridgewater State University

High School Diploma -

The New Testament Christian School

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Christa Jacobs