Christa Jaques
Manchester,NH
Summary
Results-oriented Senior Project Manager with over 8 years of experience in leading diverse technology implementation projects and teams. Expertise in leading SaaS implementations, enhancing user experience, providing comprehensive training, and delivering robust technology solutions to meet strategic business goals. Skilled at managing client interactions, aligning projects with objectives, and ensuring seamless communication. Committed to enhancing team efficiency, mentoring team members, and fostering a collaborative work environment to drive project success.
Overview
14
14
years of professional experience
Work History
Senior Project Manager
IQVIA
06.2022 - 07.2024
- Company Overview: IQVIA is a global leader in advanced analytics, technology solutions, and contract research services to the life sciences industry
- Website: https://www.iqvia.com
- Strategically led a project team, ensuring successful Investigator Site Portal implementation and efficient portal management throughout the lifecycle of the project
- The primary point of contact for over 50 client teams using the IQVIA Investigator Site Portal; which is a SaaS product utilized in clinical trials for site activation and site engagement
- Collaborated closely with clients to implement and customize the Investigator Site Portal as needed, provided portal administration training to client teams, and delivered ongoing support throughout the project lifecycle
- Leveraged analytical skills to optimize investigator portal delivery, reducing implementation time by 20% and improving overall efficiency by 15%
- Proactively mentored project team, enhancing their project management skill by 30%
- Established a collaborative remote work environment to encourage project managers to engage in open dialogue, share innovative ideas, and provide mutual support which enhanced productivity and teamwork by 25%
- IQVIA is a global leader in advanced analytics, technology solutions, and contract research services to the life sciences industry
- Website: https://www.iqvia.com
Project Manager
IQVIA
02.2020 - 06.2022
- Company Overview: IQVIA is a global leader in advanced analytics, technology solutions, and contract research services to the life sciences industry
- Website: https://www.iqvia.com
- Orchestrated project operations across various portals
- Successfully managed projects for multiple client teams and served as the main point of contact, led client calls, and managed timelines
- Provided portal training to client teams, discussed best practices, and advised on how to best utilize the portal
- Directed and mentored a team member, resulting in end-of-year reviews with scores exceeding expectations for goals and competencies across both the professional services department and the company
- Leveraged analytical thinking for critical decision-making in investigator portal delivery, reducing deployment time by 15%
- Presented project updates to stakeholders, effectively communicating progress and open action items, which contributed to the closure of 80% of outstanding items within the next reporting cycle
- IQVIA is a global leader in advanced analytics, technology solutions, and contract research services to the life sciences industry
- Website: https://www.iqvia.com
Senior Project Specialist
IQVIA
01.2018 - 01.2020
- Company Overview: IQVIA is a global leader in advanced analytics, technology solutions, and contract research services to the life sciences industry
- Website: https://www.iqvia.com
- Coordinated project meetings, crafting agendas and recording minutes
- Acted as lead for some client teams; including answering questions, providing portal training, and drafting portal documentation
- Provided support and answered questions via email
- Configured and set up clinical trial portals and modules according to client specifications, ensuring 100% alignment with requirements and enhancing user satisfaction by 25%
- Served as a primary liaison for study teams, enhancing collaboration by 20%
- Led and assisted on client calls, facilitating productive discussions and achieving a 95% satisfaction rating from participants
- IQVIA is a global leader in advanced analytics, technology solutions, and contract research services to the life sciences industry
- Website: https://www.iqvia.com
Project Specialist
IQVIA
11.2015 - 12.2017
- Company Overview: IQVIA is a global leader in advanced analytics, technology solutions, and contract research services to the life sciences industry
- Website: https://www.iqvia.com
- Managed portal upkeep for ongoing projects, managing members, and updating site investigator portal content
- Reconciled site training records and member permissions
- Attended portal meetings and documented meeting minutes and action items
- Diligently recorded and circulated meeting minutes, ensuring project alignment and facilitating timely follow-up on action items, which improved accountability by 40%
- Managed project documentation and communication, ensuring seamless project execution, which contributed to a 25% reduction in delays
- IQVIA is a global leader in advanced analytics, technology solutions, and contract research services to the life sciences industry
- Website: https://www.iqvia.com
Data Entry Specialist
Calloway Labs
01.2015 - 10.2015
- Managed comprehensive database inputs, including demographics, medications, and diagnostic codes
- Ensured data accuracy by reviewing and rectifying co-worker entries, resulting in a 95% accuracy rate and minimizing errors in reporting
- Enhanced project efficiency through meticulous data management, leading to a 30% reduction in processing time
Medical Records Clerk
Nashua Eye Associates
10.2010 - 12.2014
- Managed document retrieval and filing system
- Utilized various software for record-keeping and patient data management, improving data retrieval speed by 25% and enhancing overall patient care efficiency
- Handled a multi-line phone system, ensuring effective communication and customer service, resulting in a 50% increase in customer satisfaction ratings
Education
Bachelor of Science - Health Sciences
University of New England
Skills
- Project Management
- SaaS
- Software Implementation
- Team Collaboration
- Client Relations
- Team Management
- Communication
- Meeting Facilitation
- Time Management
- Mentoring
- Critical Thinking
- Resource Allocation
- Strategic Planning
- Detail-oriented
- Stakeholder Engagement
- Smartsheet
- Jira
- Confluence
- MS Office Suite
- Client relationship management
- Cross-functional communication
- Training and mentoring
- Documentation management
- Project goals and milestones
- Team leadership
- Project management
- Teamwork and collaboration
- Excellent communication
- Attention to detail
- Time management
- Relationship building
- Performance monitoring
- Analytical thinking
- Team building
- Effective communication
- Technical understanding
Timeline
Senior Project Manager
IQVIA
06.2022 - 07.2024
Project Manager
IQVIA
02.2020 - 06.2022
Senior Project Specialist
IQVIA
01.2018 - 01.2020
Project Specialist
IQVIA
11.2015 - 12.2017
Data Entry Specialist
Calloway Labs
01.2015 - 10.2015
Medical Records Clerk
Nashua Eye Associates
10.2010 - 12.2014
Bachelor of Science - Health Sciences
University of New England
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