CHRISTA JOLIN
Pittsburgh,PA
Summary
Experienced and results-driven digital product owner with a strong track record in driving innovative digital solutions from concept to market. Skilled at effectively translating business goals into actionable product strategies, leading cross-functional teams, and delivering high-impact, user-centric products. Adept at identifying market trends and customer needs to develop compelling product roadmaps that drive revenue growth and enhance user experience. Proven ability to collaborate with stakeholders, including executives, developers, and designers, to ensure successful product launches and achieve business objectives.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Product Owner II
PPG
06.2023 - Current
- Company Overview: A $18 Billion Fortune 200 manufacturer of paints, coatings and specialty materials, with over 52,000 employees across 70+ countries
- Lead globally-located agile team of 11 developers/QAs as a Product Owner on homegrown $20 million POS implementation across 700+ North American retail locations
- Collaborate with stakeholders to gather, define and document detailed functional and business requirements for critical features such as order tendering, credit management, and in-store functions
- Oversee creation of technical requirements, as well as development, testing and release of critical features related to store and customer functions
- Connect with end-users through on-site location visits and remote feedback sessions to understand and champion for customer needs
- Manage integration of POS with company-wide SAP S/4 HANA implementation
- Direct test plan design and execution for POS integration with SAP
- Manage the implementation of a cloud-based visitation management software across 80 locations
- Collaborated with engineering teams on technical feasibility assessments, resulting in realistic scope definition for projects.
- Streamlined backlog management, ensuring alignment with strategic goals and timely feature delivery.
- Oversaw entire product deployments from vision and creation to rollout and delivery.
Product Owner I
PPG
09.2021 - 06.2023
- Streamlined project management processes for improved efficiency and timely product delivery.
- Implemented competitive analysis frameworks to benchmark against industry standards and drive product excellence.
- Developed comprehensive roadmaps to guide product development and ensure alignment with business objectives.
- Reduced time-to-market by effectively coordinating resources, tasks, and timelines within the team.
- Coordinated beta testing programs to gather user feedback, refining product features before general release.
- Led agile teams to deliver high-quality software solutions, significantly reducing time to market.
CRM Business Analyst
PPG
07.2019 - 09.2021
- Served as lead for the implementation of CRM system, SAP C/4 HANA
- Coordinated and supported SIT, UAT and Production User Testing and Training of our CRM system Supported Go-Live of our CRM system by answering user questions over Skype Calls and office hours as well as managing an inbox, keeping track of and resolving user issues in DevOps
- Facilitated Global Alignment on all changes and upgrades to our CRM system with our Europe counterparts
- Provided continuous support to the 2000+ sales and service users on CRM platform
- Supported over 20 monthly releases that contained enhancements and bug fixes identified by end-users
- Optimized lead management with a customized CRM dashboard, enabling efficient tracking and follow-up on potential opportunities.
- Assisted in driving company-wide digital transformation initiatives by leveraging advanced analytics capabilities within the CRM environment.
- Streamlined CRM processes by analyzing existing workflows and implementing strategic improvements.
QA LEAD
Accenture Technology
05.2017 - 07.2019
- Company Overview: A global professional services company that specializes in strategy, consulting, digital, technology and operations
- Led the QA effort for the implementation of 10 successful app releases and 12 API back-end deployments into the production environment
- Created and executed test scripts based on user stories from development, client and product owner perspective
- Completed integration, functional, smoke, sanity and service testing while gaining experience with REST APIs
- Led API/UI Test Case Review meetings and provided deliverables such as Test Strategy Reports, Test Summary Reports and documentation of data procurement and test planning
- A global professional services company that specializes in strategy, consulting, digital, technology and operations
- Standardized bug reporting methods for better communication between QA and development teams.
- Streamlined QA processes for improved efficiency, reducing project completion time.
- Ensured compliance with industry standards such as ISO 9000 or CMMI through diligent auditing of QA processes.
Education
Bachelor of Science - Marketing
Saint Vincent College
Latrobe, PA01.2017
Skills
- Agile Development
- Agile Project Management
- User-Centric Mindset
- Product Lifecycle Management
- JIRA
- Confluence
- Product Roadmap
- Software Development LifeCycle (SDLC)
- Data Analysis
- Acceptance Criteria
- Cross-functional communication
- Product Development
- User Engagement
- Wireframin/UX/UI
- Requirements gathering
- Postman
- SAP HANA
- SQL
- Database Management
- Azure DevOps
- Selenium
- Mobile Application Testing
- SIT/UAT/Regression Testing
- Roadmap development
- User acceptance testing
- Stakeholder relationship management
- Agile methodology
- Product lifecycle management
- Release planning
- Client relationship management
Certification
SAFe Product Owner/Product Manager, Scaled Agile Inc., 01/01/20 - Present
Timeline
Product Owner II
PPG
06.2023 - Current
Product Owner I
PPG
09.2021 - 06.2023
CRM Business Analyst
PPG
07.2019 - 09.2021
QA LEAD
Accenture Technology
05.2017 - 07.2019
SAFe Product Owner/Product Manager, Scaled Agile Inc., 01/01/20 - Present
Bachelor of Science - Marketing
Saint Vincent College
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