Christa Kendrick, RN
Registered Nurse
Denham Springs,LA
Summary
Registered Nurse with 25 years of clinical and administrative experience in healthcare compliance and quality assurance. Focused on clinical documentation review, regulatory adherence, and coding accuracy. Demonstrated success in developing individualized care plans and training nursing staff, enhancing documentation integrity and patient care outcomes.
Overview
25
25
years of professional experience
1
1
Certification
10
10
years of post-secondary education
Work History
Dual Role-QA Manager/ Medical Coder (PT Remote)
Modern Hospice
Hammond, LA
04.2020 - 02.2025
- Ensured hospice eligibility and compliance by applying Medicare and LCD guidelines. Reviewed documentation to maintain regulatory compliance with Medicare requirements
- Assigned appropriate diagnostic codes for terminal illnesses and related conditions on all admissions. Ensured diagnostic codes aligned with hospice regulations/guidelines
- Maintained comprehensive audit sheets for new admissions and monthly recerts, tracking documentation accuracy and ensuring compliance with regulatory standards.
- Collaborated with Admissions nurse to develop individualized care plans for patients admitted, ensuring alignment with regulatory requirements for 20-25 admissions per month.
- Facilitated in-service training for nursing staff on admit processes and regulatory requirements
- Managed patient records and documentation using Wellsky/Kinnser EHR system, ensuring accurate and efficient information processing.
RN Case Manager, QA Manager, Medical Coder-Remote
Hospice in His Care
Baton Rouge, Louisiana
06.2013 - 02.2025
- Perform medical records review on all admissions ensuring documentation supports hospice eligibility according to Medicare/Medicaid and LCD guidelines
- Assigned appropriate diagnostic codes for terminal illnesses and related conditions on all admissions. Ensured diagnostic codes aligned with hospice-specific regulations and guidelines
- Collaborated with the Admissions nurse and developed an individualized plan of care for patients admitted (averaging 10-15 admits/mo), ensuring care plans met all regulatory requirements
- Maintained comprehensive audit sheet for new admissions and monthly recertifications, tracking documentation accuracy and regulatory compliance.
- Conducted assessments and coordinated care for terminally ill patients, developing individualized care plans to address physical, emotional, psychosocial, and spiritual needs during end-of-life care. Participated in biweekly IDT meetings to develop and coordinate care plans to meet the needs of patient/family
- Proficient in Wellsky/Kinnser EHR system
- Evaluated the effectiveness of implemented interventions periodically, adjusting treatment plans as needed to promote optimal patient outcomes.
- Ensured compliance with healthcare regulations/standards, conducting regular reviews of patient care activities.
- Coordinated care conferences with IDT members, ensuring all perspectives were considered in the development of comprehensive treatment plans.
- Provided emotional support to patients and families navigating chronic illness and end-of-life decisions.
- Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
RN Case Manager
Generations Hospice
Denham Springs , LA
12.2007 - 06.2013
- Developed comprehensive care plans and coordinated with interdisciplinary healthcare teams to enhance patient care delivery.
- Coordinated comprehensive care for terminally ill patients by assessing symptoms, administering medications, and providing emotional support, collaborating with physicians to achieve optimal treatment outcomes.
- Executed chart audits for compliance with state and federal regulations, improving quality assurance processes and contributing to QA meetings for actionable strategies.
Day Surgery/ Staff Nurse
Woman's Hospital
Baton Rouge , LA
06.2000 - 12.2007
- Delivered direct patient care for pre-operative and post-operative patients in ambulatory surgical unit. Focused on IV therapy, pain management, and patient education. Participated in chart auditing and performance improvement initiatives
Education
Bachelor of Science - Nursing
Southeastern Louisiana University
Hammond, La 08.1990 - 05.2000
Skills
- Proficiency in CPT, HCPCS Level II, and ICD-10-CM coding systems
- Facilitation of nursing staff training on regulatory standards
- Ability to provide clear, constructive feedback and education to clinical staff in a supportive manner
- Highly experienced in applying LCD guidelines for hospice care
- Ability to provide clear, constructive feedback and education to clinical staff in a supportive manner
- Clinical Compliance Audits
- Attention to details
- Clinical documentation review
- Critical thinking and problem-solving
- Care Plan Development
Certification
- Certified Professional Coder (CPC-A), AAPC - November 2025
- Legal Nurse Consultant Certificate from the LSUHSC School of Nursing, 06/01/05
- Certified Hospice and Palliative Nurse (CHPN), expired 12/01/14
Timeline
Dual Role-QA Manager/ Medical Coder (PT Remote)
Modern Hospice
04.2020 - 02.2025
RN Case Manager, QA Manager, Medical Coder-Remote
Hospice in His Care
06.2013 - 02.2025
RN Case Manager
Generations Hospice
12.2007 - 06.2013
Day Surgery/ Staff Nurse
Woman's Hospital
06.2000 - 12.2007
Bachelor of Science - Nursing
Southeastern Louisiana University
08.1990 - 05.2000