Christa Kerns-Morel
Auburn,CA
Summary
Dynamic and results-driven professional with extensive experience overseeing daily operations and aligning them with long-term goals. Expertise in efficiently processing accounts payable and receivable, supported by a meticulous approach to information assessment that significantly reduces errors. Committed to enhancing productivity and client satisfaction through effective planning and management. Recognized as a personable front office team member and service-oriented communicator, equipped with strong technological proficiency and exceptional organizational skills, ready to drive success in new environments.
Overview
31
31
years of professional experience
Work History
Veterinary Client Representative
North Fork Veterinary Clinic
Auburn, CA
01.2021 - Current
- Oversaw front office operations as primary contact for clients, managing phone communications and documenting requests for doctors. Facilitated client check-ins and maintained up-to-date information for efficient service delivery. Coordinated patient care and ensured accurate discharge processes for surgery patients. Administered prescription dispensing and organized follow-up appointment scheduling. Resolved daily challenges with a calm demeanor while ensuring exam rooms were clean and well-stocked. Fostered strong client relationships by serving as a liaison between clients and staff.
Office Administrator
TAMRALOO MUSIC AND MORE
Lincoln, CA
08.2018 - 01.2021
- Achieved seamless scheduling for teachers and students by effectively managing online calendars and room bookings. Streamlined payment processing, enhancing client satisfaction. Matched new clients with ideal teachers, improving retention rates. Resolved client issues promptly, fostering positive relationships. Led the tutoring division, successfully recruiting and interviewing new tutors. Maintained accurate inventory of educational materials and instruments. Ensured accurate attendance tracking for over 30 teachers and 350 students. Delivered successful semi-annual recitals, overseeing all phases from planning to execution. Adapted to various needs within a dynamic music studio environment.
Teacher
HORIZON CHARTER SCHOOL
Lincoln, CA
01.2005 - 01.2010
- Achieved successful home education for two children, culminating in high school graduation. Crafted tailored curriculum for two grades annually from 2005 to 2010. Organized and executed weekly field trips for a cooperative of 25 children, enhancing experiential learning opportunities.
Administrative Assistant Student Worker
HORNET FOUNDATION, CALIFORNIA ENERGY COMMISSION
Sacramento, CA
11.1994 - 08.2000
- Assisted staff by answering incoming calls and directing inquiries to appropriate personnel. Supported office operations by making copies and performing various administrative tasks for a team of over 50 members. Maintained organization of supply closet and reported to office manager regarding inventory needs.
Education
EDUCATION (College Senior) - Sacramento State
California State University
Sacramento, CASkills
- Customer service expertise
- Demonstrated initiative
- Careful observation skills
- Accounts receivable processing
- Attention to detail in organization
- Effective time management
- Self-motivated professional
- Administrative support
- Front desk operations in veterinary practice
Timeline
Veterinary Client Representative
North Fork Veterinary Clinic
01.2021 - Current
Office Administrator
TAMRALOO MUSIC AND MORE
08.2018 - 01.2021
Teacher
HORIZON CHARTER SCHOOL
01.2005 - 01.2010
Administrative Assistant Student Worker
HORNET FOUNDATION, CALIFORNIA ENERGY COMMISSION
11.1994 - 08.2000
EDUCATION (College Senior) - Sacramento State
California State University