Christa Ketz
Frankfort
Summary
Hardworking professional skilled in quick decision-making, effective communication, and critical thinking under pressure. Proficient in multi-tasking, problem-solving, and maintaining composure. Skilled in computer-aided dispatching and critical thinking. Experience as an Assistant Manager, excelling in customer service and staff training.
Overview
27
27
years of professional experience
Work History
Assistant Manager
The Cool Spot
06.2024 - Current
- Coordinated daily operations to enhance service quality and customer satisfaction, as well as making sure the shop was clean.
- Ensured customer satisfaction with attention paid to special dietary needs.
- Took inventory weekly and placed orders for supplies and food.
- Used slow periods to restock supplies.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Helped train new staff and mentored junior staff.
- Reconciled the register at the end of each shift making sure cash and credit card transactions were correct and the register was balanced for the next day.
911 Dispatcher
Benzie County Central Dispatch
04.1999 - 04.2024
- Managed multi-line phone systems, both 911 and administrative lines for dispatch and the Benzie County Sheriff's Office.
- Kept callers calm and gathered information based on type of call and what resource(s) were needed.
- Very good active listener. Always listening to the caller, background noise during the call, and radio transmissions.
- Dispatched Police, Fire, and EMS.
- Monitored both Police and Fire radio traffic. Actively listening to radio transmissions and assisting units with their requests. Made sure to give out accurate information to responding units, in a clear voice.
- Worked with Computer Aided Dispatch (CAD). Entered calls for service, added notes to calls so that responding units were up-to-date on information, utilized the mapping system, actively tracked Police, Fire, and EMS units on the map.
- Certified Training Officer for 20 years. Trained new dispatchers on protocols and the different systems. Provided on-the-job training to new dispatchers. Improved dispatcher training programs to enhance overall performance and accuracy.
- Terminal Agency Coordinator (LEIN TAC) for 20 years. The LEIN system is part of the Michigan State Police computer system where agencies run vehicle plates, files on individuals, etc.
- Worked with report writing systems, as well as Microsoft programs.
Education
Associate of Applied Science - Hospitality Management
Northwestern Michigan College
Traverse City, MI05-1999
Skills
- Critical thinking
- Active listening
- Computer skills
- Decision-making
- Problem-solving
- Works Well Under Pressure
- Mult-tasking
- Customer service
- Money handling
- Customer relations
Timeline
Assistant Manager
The Cool Spot
06.2024 - Current
911 Dispatcher
Benzie County Central Dispatch
04.1999 - 04.2024
Associate of Applied Science - Hospitality Management
Northwestern Michigan College