Christa Kretzmeier
Phoenix,AZ
Summary
Dedicated to providing quality patient experience though providing superior support for patients identifying needs and concerns to improve engagement and overall service.
Overview
32
32
years of professional experience
1
1
Certification
Work History
ASSURE Patient Specialist
Kestra Medical
04.2024 - Current
- Fitting and Education of Patients and Family on aspects of Assure Wearable Defibrillator including in Hospital or at home to include follow up for retraining and equipment replacement.
- Provided exceptional customer service to patients/family, answering questions and addressing concerns.
- Training incoming APSs on patient education and Assure products and documentation.
Patient Service Representative
Zoll Lifevest
02.2013 - Current
- Fitting and Education of Patients and Family on aspects of Lifevest Wearable Defibrillator including in Hospital or at home to include follow ups for retraining and equipment replacement.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Training Incoming PSRs, Hospital Staff and post acute facilities to better assist patients wearing Lifevest.
Special Procedures Radiologic Technologist
Banner Heart
03.2001 - 10.2024
- Assisted Physicians in all aspects of Cardiac Cath lab Procedures including Diagnostic, Interventional, Electrophysiology and Structural Heart Procedures to include Scrubbing and Imaging
- Inventory Supply and Budget, Installing current inventory system for better supply management
- Training new Radiologic Technologists on department policies, procedures, equipment usage, and best practices for patient care
- Handled private and confidential information in compliance with hospital policies and procedures
Radiologic Technologist
Chandler Regional Medical Center
03.1993 - 02.2001
- Collaborated with radiologists and other healthcare professionals to ensure accurate diagnoses through high-quality imaging including Invasive/Special Procedures, Mammography and Diagnostics.
- Assisted in training new Radiologic Technologists and Radiologic Technology students on department policies, procedures, equipment usage, and best practices for patient care.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Education
Medical Radiologic Technology -
St Johns Regional School of Radiologic Technology
Oxnard, CA07.1991
Skills
- Medical terminology
- Healthcare systems
- Calm and effective under pressure
- Problem-solving abilities
Certification
- ARRT (R)(M), #249598
- MRTBE, CRT5376
Personal Information
Date of Birth: 07/01/91
Timeline
ASSURE Patient Specialist
Kestra Medical
04.2024 - Current
Patient Service Representative
Zoll Lifevest
02.2013 - Current
Special Procedures Radiologic Technologist
Banner Heart
03.2001 - 10.2024
Radiologic Technologist
Chandler Regional Medical Center
03.1993 - 02.2001
Medical Radiologic Technology -
St Johns Regional School of Radiologic Technology
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