Christa Lucas

Office Manager

Lucas Moving & Storage, INC.

08.2015 - Current

Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Streamlined office operations by implementing efficient filing systems and organizational strategies.
Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
Implemented comprehensive training program for new hires, improving their integration into team and productivity.
Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
Optimized office space utilization, leading to more efficient and productive work environment.
Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
Enhanced communication within office by implementing centralized digital messaging platform.
Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
Increased customer satisfaction by developing effective client feedback system that led to service improvements.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Established team priorities, maintained schedules and monitored performance.
Assisted in organizing and overseeing assignments to drive operational excellence.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Defined clear targets and objectives and communicated to other team members.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Leveraged data and analytics to make informed decisions and drive business improvements.