Summary
Overview
Work History
Education
Skills
Affiliations
Interests
Timeline
Generic

Christa Marie Cosner

Waukee

Summary

To pursue opportunities in a high functioning team atmosphere. Outstanding leadership and professional experience, with willingness to go the extra mile for employer. Enthusiastic, high-energy supervisor with abilities to take on any coordinating and management responsibilities and lead other strong professionals in achieving goals. Proficiently manage high performing functions in fast-paced, challenging environments.

Seasoned Customer Associate with 15+ years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.

Experienced Lead Representative with proven track record driving high customer satisfaction and creating positive customer experiences. Proficient in using various customer service software programs and offers strong knowledge of customer service best practices. Highly organized, reliable and attentive to customer needs.

Overview

20
20
years of professional experience

Work History

Customer Service Associate

KwikStar
07.2024 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled billing and payment issues by following guidelines and resolving disputes.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Customer Service Associate

Panera Bread
10.2023 - 09.2024
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Lead Server

Early Bird Restaurant
05.2021 - 05.2023
  • Cultivated warm relationships with regular customers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Kept register accurate through correct billing, payment processing, and cash management practices.

Bartender/Server

Biaggis Italian Restaurant
04.2018 - 03.2020
  • Kept bar presentable and well-stocked to meet customer needs.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Catering Supervisor

Sodexo; Drake University
01.2016 - 03.2018
  • Supervised catering staff at all functions, instructing employees to restock items quickly and to promote exemplary service to guests.
  • Drove catering revenues by bringing in new business to establishment, consistently exceeding quarterly, and yearly goals.
  • Maintained close working relationships with food and beverage director, head chef, and banquet manager.
  • Collaborated closely with clients to develop exciting catering menus for memorable events.
  • Built lasting, lucrative relationships with community members and leaders through effective communication and active listening skills.

Shift Leader

Buffalo Wild Wings
12.2014 - 12.2016
  • Enforced company policies and regulations with employees.

Rehabilitation Service Associate

Civista Medical Center
10.2011 - 12.2012
  • Unloaded, loaded, and stocked merchandise.
  • Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.

Front Office Service Rep.

Wellington Family Practice
08.2006 - 05.2008

Admin Personnel for Commanding Officer

United States Navy
09.2005 - 05.2006
  • Fostered change through sharing thoughts, feelings and rationale so that others understood personal and organizational positions.
  • Demonstrated support of policies and procedures established by organization.

Education

Associate of Arts - Liberal Arts

Des Moines Area Community College
Ankeny, IA

Skills

  • Team Leadership and Management
  • Customer loyalty
  • Organization and strategic time management
  • Quick and willing learner
  • Communicates ideas effectively and efficiently
  • Ability to solve complex problems while paying close attention to details

Affiliations

American Cancer Society Volunteer

Interests

  • Cooking
  • I enjoy cooking for friends and family gatherings
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Drawing and Painting

Timeline

Customer Service Associate

KwikStar
07.2024 - Current

Customer Service Associate

Panera Bread
10.2023 - 09.2024

Lead Server

Early Bird Restaurant
05.2021 - 05.2023

Bartender/Server

Biaggis Italian Restaurant
04.2018 - 03.2020

Catering Supervisor

Sodexo; Drake University
01.2016 - 03.2018

Shift Leader

Buffalo Wild Wings
12.2014 - 12.2016

Rehabilitation Service Associate

Civista Medical Center
10.2011 - 12.2012

Front Office Service Rep.

Wellington Family Practice
08.2006 - 05.2008

Admin Personnel for Commanding Officer

United States Navy
09.2005 - 05.2006

Associate of Arts - Liberal Arts

Des Moines Area Community College

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