Summary
Overview
Work History
Education
Skills
Timeline
AccountManager

Christa McDonald

Summary


A results-driven management professional with strong background in overseeing departmental functions and driving team success. Known for fostering collaborative work environments and adapting to evolving business needs. Possesses excellent leadership and organizational skills, ensuring consistent achievement of departmental goals.

Overview

7
7
years of professional experience

Work History

Department Manager

Harris Teeter
09.2022 - 03.2025
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Established clear performance expectations for staff members which led to increased accountability.
  • Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
  • Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
  • Maximized sales performance with effective inventory management and stock rotation practices.

Project Coordinator

Crossmark
10.2020 - 09.2021
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
  • Maintained database and spreadsheets with accurate inventory and status.
  • Maintained accurate documentation of all projects, facilitating efficient audits and future reference.

Assistant Store Manager

Stein Mart
01.2018 - 05.2020
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Education

No Degree - Finance

Wofford College
Spartanburg, SC

High School Diploma -

Woodmont High School
Piedmont, OH
06-1991

Skills

  • Customer service

  • Staff management

  • Team leadership

  • Task delegation

  • Customer engagement

  • Goals and performance

  • Retail management

  • Product restocking

  • Workflow coordination

Timeline

Department Manager

Harris Teeter
09.2022 - 03.2025

Project Coordinator

Crossmark
10.2020 - 09.2021

Assistant Store Manager

Stein Mart
01.2018 - 05.2020

No Degree - Finance

Wofford College

High School Diploma -

Woodmont High School

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Christa McDonald