Christa McNaughton
New Bremen,OH
Summary
Adept at enhancing pharmacy operations, my tenure at Schwietermans Pharmacy showcased my ability to streamline workflow and bolster customer satisfaction. Leveraging problem-solving skills and a deep understanding of HIPAA, I significantly contributed to improving service quality and efficiency. Certified in pharmacy technology, I excel in medication dispensing and team collaboration, ensuring high standards of patient care.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Schwietermans Pharmacy
01.1991 - 12.2024
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Education
High School Diploma -
Minster High School
Minster, OH05-1988
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Insurance billing
- Medication dispensing
- Supply restocking
- Patient confidentiality
- Interpreting and processing medication orders
- Drug interaction awareness
- OTC recommendations
- Point of sale systems proficiency
- Customer service
- Inventory tracking
- Certified pharmacy technician (cpht)
Accomplishments
- Processed and filled over 350 to 400 prescriptions per day.
- Trained 5 new pharmacy technicians on pharmacy policies, procedures and best practices.
Certification
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
- OSHA Bloodborne Pathogens Standard Training – Occupational Safety and Health Administration Authorized Provider.
- HIPAA Compliance Certification – Various Accredited Providers.
Timeline
Pharmacy Technician
Schwietermans Pharmacy
01.1991 - 12.2024
High School Diploma -
Minster High School
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