Christa McNiven
Lorena,TX
Summary
Motivated Human Resources Specialist offering several years of experience promoting employee retention through incentive programs and well-researched compensation packages. Well-versed in employment regulations and records management requirements. Tech-savvy individual with advanced knowledge of job-related software.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Human Resources Specialist
Heart of Texas Goodwill Industries
Waco, Texas
03.2024 - Current
- Maintained confidential personnel files in accordance with applicable laws and regulations.
- Developed and implemented new employee onboarding process.
- Conducted investigations into workplace complaints or grievances raised by employees.
- Organized recruitment events such as career fairs and open houses.
- Prepared reports related to HR activities such as turnover rate analysis, absenteeism rate.
- Drafted offer letters and employment contracts according to company guidelines.
- Managed recruitment processes, including job postings, candidate screening, and interviews, ensuring timely and efficient hiring.
Human Resources Assistant
Chewy.com
Dallas, TX
09.2023 - 01.2024
- Participated in job fairs and other recruitment events to source potential candidates.
- Advised managers on best practices related to performance management processes.
- Compiled reports related to personnel activities such as attendance tracking, turnover rates, disciplinary actions.
- Responded to inquiries from current or prospective employees regarding human resources policies or procedures.
- Organized and conducted new hire orientation sessions to introduce policies and procedures to employees.
- Assisted in recruiting and hiring processes by conducting phone screens, scheduling interviews, and completing reference checks.
- Conducted exit interviews with departing employees to gather feedback about their experience with the organization.
Customer Call Center Representative
American Income Life
Burleson, TX
02.2023 - 09.2023
- Provided customer service support by responding to inquiries and resolving complaints in a timely manner.
- Responded to customer inquiries via telephone, email, and chat services.
- Assisted customers with product information, pricing details, order status, billing issues, and other related matters.
- Performed outbound calls to follow up on customer orders or survey customers regarding their satisfaction levels.
- Maintained accurate records of customer interactions and transactions in the company's CRM system.
- Identified opportunities to upsell products or services based on customer needs.
HR Coordinator/Recruiter Specialist
Express Container Management
Columbus, GA
08.2021 - 07.2023
- Developed and maintained relationships with hiring managers to ensure staffing needs are met.
- Researched, identified, and recruited potential candidates through job postings, career fairs, social media platforms, and employee referrals.
- Conducted phone screens for prospective candidates to evaluate qualifications.
- Created offer letters for successful applicants in accordance with company policy.
- Assisted in new hire onboarding process by coordinating background checks and drug screenings.
- Managed the full cycle recruiting process from sourcing qualified candidates to making offers of employment.
HR Recruitment Executive
Olson Brothers Pro-Vac
Puyallup, WA
11.2019 - 08.2021
- Developed and implemented recruitment strategies to attract qualified candidates.
- Identified potential sources of talent, such as job postings, employee referrals, job fairs, and social media networks.
- Conducted face-to-face interviews with applicants to assess skills and abilities.
- Coordinated background checks for selected applicants.
- Assisted in onboarding new hires by providing orientation materials and paperwork.
- Reviewed resumes, conducted reference checks, administered pre-employment tests, and provided feedback to candidates on their applications.
Patient Service Representative
ATI Physical Therapy
Spanaway, WA
07.2017 - 11.2019
- Greeted patients upon arrival and directed them to the appropriate area.
- Provided customer service by answering patient questions and addressing concerns.
- Verified insurance information, collected payments, and scheduled appointments.
- Assisted with the completion of medical forms and records.
- Maintained a clean and organized reception area.
- Answered incoming calls in a professional manner.
- Processed referrals from primary care physicians to specialists for further treatment or evaluation.
Call Center Representative/Troubleshooter
4over International
Milton, WA
06.2015 - 07.2017
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
Education
High School Diploma -
Gov John Rogers High School
Puyallup, WAAssociate of Science - Human Resources
Ashford University
San Diego, CASkills
- Transcription
- Customer Service
- Payment Processing
- Technical Support
- Data Entry
- Complaint Resolution
- Customer Relationship Management
- Call Control
- Report Preparation
- Performance Monitoring
- Inbound Phone Call Management
- Employee Retention
- Pre-Employment Screening
- Employee Onboarding
- Performance Improvement
- Employee Relations
- Staff Management
- Employee Engagement
- Leadership Development
- Policy Enforcement
- Payroll Administration
- Recruitment
- Compensation Structuring
- Recordkeeping
- Employee Support
- Personnel Recruitment
- Recruitment Oversight
- Microsoft Office Proficiency
- Staff Compensation
- Human Resources Operations
Certification
- aPHR
Timeline
Human Resources Specialist
Heart of Texas Goodwill Industries
03.2024 - Current
Human Resources Assistant
Chewy.com
09.2023 - 01.2024
Customer Call Center Representative
American Income Life
02.2023 - 09.2023
HR Coordinator/Recruiter Specialist
Express Container Management
08.2021 - 07.2023
HR Recruitment Executive
Olson Brothers Pro-Vac
11.2019 - 08.2021
Patient Service Representative
ATI Physical Therapy
07.2017 - 11.2019
Call Center Representative/Troubleshooter
4over International
06.2015 - 07.2017
High School Diploma -
Gov John Rogers High School
Associate of Science - Human Resources
Ashford University
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