Christa Middleton
Hempstead
Summary
Dedicated, responsive caregiver with proven skills in classroom management, behavior modification and individualized support. Comfortable working with others of all skill levels. Great at working with numbers and money handling. Supportive Accounting Assistant known for taking initiative to maintain best-in-class accounting services. Proven history of helping modernize offices while maintaining financial recordkeeping.
Overview
10
10
years of professional experience
Work History
Front Office Specialist
Texas Children's Pediatrics
Cypress
12.2024 - Current
- Greeted and assisted patients in a friendly, professional manner.
- Scheduled appointments and managed physician calendars effectively.
- Processed patient records using electronic health record systems.
- Verified insurance information and collected co-payments from patients.
- Coordinated communication between medical staff and patients efficiently.
- Maintained office supplies and ensured a clean, organized workspace.
- Handled patient inquiries and resolved issues promptly and professionally.
- Trained new front office staff on procedures and best practices.
- Resolved customer complaints promptly and courteously.
- Processed payments accurately and efficiently.
- Contributed to team effort by accomplishing related results as needed.
- Maintained cleanliness of front desk area by organizing materials on a regular basis.
- Provided assistance to visitors in finding their way around the office premises.
- Maintained customer accounts by recording and updating account information.
- Monitored incoming emails, faxes and mail ensuring timely response or forwarding to appropriate personnel.
- Performed clerical tasks such as copying, faxing and calling patients, outside offices, and insurance companies.
- Greeted incoming patients, completed registration procedures and checked each into system.
Utility Billing Clerk
City of Hempstead
Prairie View
10.2023 - 12.2024
- Reviewed and processed utility billing invoices for accuracy.
- Processed payments and maintained records of customer accounts.
- Researched discrepancies in billing information and resolved issues with customers.
- Assisted customers with inquiries regarding their utility bills.
- Performed data entry to update customer account information.
- Generated reports related to customer accounts and billing activity.
- Maintained accurate filing systems for all documents related to customer accounts, including payment records and correspondence.
- Investigated customer complaints about service or billing issues and responded accordingly.
Accounts Payable Clerk
Creekside Nursery
Hempstead
01.2021 - 10.2023
- Handled high-volume invoice processing with minimal supervision.
- Reconciled monthly statements and transactions to keep records accurate and current.
- Coded invoices and other records to maintain organized and accurate records.
- Verified vendor accounts by reconciling monthly statements and related transactions.
- Problem-solved accounts payable questions on behalf of internal team members, management and vendors.
- Worked closely with department personnel to produce accurate and timely bills.
- Compiled, coded and submitted weekly invoices to accounting for payment.
- Analyzed invoice and expense reports, identified variances and researched issues to correct problems and maintain financial compliance.
- Assessed data and information to check entries, calculations and billing codes for accuracy.
- Worked with purchasing group to resolve purchase order matching issues.
- Took advantage of discount opportunities by paying vendors within payment terms.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
- Matched orders with invoices and recorded required information.
Teacher/Caregiver
Childrens Choice
Hempstead
03.2018 - 06.2020
- Established positive relationships with students, parents, and fellow teachers.
- Monitored student progress using exams and assignments to check for thorough understanding.
- Collaborated with other staff members to plan and schedule lessons promoting learning and student engagement.
- Observed children and recorded activities, maintained daily records and created safe environments during activities, meals and naps.
Cashier
McDonald's
Hempstead
06.2016 - 03.2018
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Learned roles of other departments to provide coverage and keep store operational.
- Helped customers find specific products, answered questions and offered product advice.
- Operated cash register, collected payments and provided accurate change.
- Was promoted to Trainer within a few months.
Education
Prairie View A & M University
Prairie View, TXSkills
- Positive atmosphere promotion
- Flexible and adaptive
- Effective listening
- Parent and student communication
- Clear public speaking skills
- Motivating students
- Classroom management
- CPR/First-aid certified
- Vendor Account Monitoring
- Customer Relations
- Relationship Building
- Financial Recordkeeping
- Accounts Payable
- Proactive and Self-Motivated
- Attention to Detail
- QuickBooks
- Bank Statement Reconciliation
- Bill Payment and Recordkeeping
- Document Coding and Classification
- Petty Cash Disbursement
Languages
Spanish
Native/ Bilingual
Timeline
Front Office Specialist
Texas Children's Pediatrics
12.2024 - Current
Utility Billing Clerk
City of Hempstead
10.2023 - 12.2024
Accounts Payable Clerk
Creekside Nursery
01.2021 - 10.2023
Teacher/Caregiver
Childrens Choice
03.2018 - 06.2020
Cashier
McDonald's
06.2016 - 03.2018
Prairie View A & M University