Christa Morrison
Prairie du Chien,WI
Summary
Experienced and detail-oriented with exceptionally strong communication and time management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Provides customer service assertively while incorporating emotional intelligence. Proactive approach to identifying and resolving issues, with a focus on optimizing processes for prompt issue resolution. Positive attitude and commitment to continuous learning and growth.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Offender Classification Specialist, Sr.
Wisconsin Department of Corrections
04.2008 - 10.2024
- Provided excellent customer service to two Wisconsin Department of Corrections (DOC) institutions.
- Worked with all levels of management, staff and those incarcerated, from minimum-community custody to maximum custody, and all custody levels in between.
- Maintained a caseload of approximately 900+ inmates, I was responsible for assessing and assigning custody, placement and programs based on level of risk.
- Provided annual reports for each person on my caseload, determining level of risk, completion of programs, and overall conduct and behavior.
- Worked without an on-site supervisor. My department, the Bureau of Classification and Movement (BOCM), was headquartered in Madison, Wisconsin.
- Liaison between my department, BOCM, and both institutions.
- Oversaw the Operation Program Assistants’ (OPA) overall workload and assigned tasks as required to run the office efficiently.
- Responded to and for all levels of management regarding inmates, their families and outside stakeholders, via correspondence or phone.
- Utilized web-based programs specific to DOC, and applications in Microsoft Office Suite.
- Remained knowledgeable of updates to software, policies and procedures.
- Identified areas for improvement, managed special projects as assigned.
- Demonstrated confidentiality, courteous customer service, professionalism, adaptability, and flexibility.
Operations Program Assistant
Wisconsin Department of Corrections
05.2000 - 04.2008
- Assisted the Offender Classification Specialist (OCS) and Bureau of Classification and Movement (BOCM) supervisors headquartered in Madison, Wisconsin.
- For two institutions I worked with all levels of management, institution staff and inmates.
- For the OCS I prepared and verified information for approximately 900 inmates for annual inmate reports.
- Performed daily data entry to update the specific web-based programs used by DOC; and tracked information that was required and used by the OCS and departments.
- Utilized Microsoft Office Suite and remained knowledgeable of updates to software relevant to DOC programs, policies and procedures.
- Served as the primary contact when the OCS was away from the institutions.
- Demonstrated courteous customer service, professionalism, adaptability, and flexibility.
Financial Specialist I
Wisconsin Department of Corrections
07.1999 - 05.2000
- Processed account receivable invoices
- Providing data validation prior to payment of receivables, insuring compliance with all policies and procedures.
- Answered incoming phone calls providing information, directed callers to additional resources.
- Facilitated successfully cross-departmental communications.
- Demonstrated confidentiality, courteous customer service, professionalism, adaptability, and flexibility.
Program Assistant II - Confidential/Human Resources Assistant
Wisconsin Department of Transportation
02.1998 - 07.1999
- Efficiently answered phone inquiries regarding vacancies within the Department of Transportation (DOT), directed callers to the correct person or department.
- Responded to written correspondence, and emails.
- Utilized specific software developed for the DOT Human Resources (HR) and Microsoft Office products to complete assigned and requested tasks, meeting or exceeding deadlines and expectations.
- Coordinating job postings, processing employment applications, assessing the eligibility qualifications of prospective applicants, contacting and scheduling interview times for qualified applicants, and requesting background checks for potential hires.
- Remained knowledgeable of policies and procedures pertaining to DOT HR.
- Participated in on-going training to improve my skills and knowledge of Human Resources best practices.
- Requested to provide insight regarding the Human Resources Assistant role and possible improvements in processes.
- Demonstrated confidential, courteous customer service, professionalism, adaptability, and flexibility.
Program Assistant II - Confidential/Human Resources Assistant
Wisconsin Department of Tourism
08.1997 - 02.1998
- Assisted the Human Resource Specialist (HRS), as the Human Resources Assistant (HRA).
- Efficiently answered emails, responded to written correspondence, and answered phone calls directing callers to the correct person or department.
- Provided information regarding vacancies within the Department of Tourism (Tourism), exam schedules and the application process.
- Utilized specific software developed for Tourism Human Resources (HR) and Microsoft products to complete assigned and requested tasks, meeting deadlines and meeting or exceeding expectations.
- Remained knowledgeable of policies and procedures pertaining to Tourism.
- Participated in on-going training to improve my skills and knowledge of Human Resources best practices.
- Selected as the backup for the Assistant to the Department of Tourism Secretary.
- Demonstrated confidential, courteous customer service, professionalism, adaptability, and flexibility.
Facilities Administrative Assistant
North Central Management
10.1995 - 08.1997
- Provided assistance to the Facilities Director by organizing hotel blueprints, services contracts and repair schedules for 18 hotel properties.
- Efficiently answered phone calls for the Facilities Directo, relaying messages.
- Created and maintained an Excel database encompassing all 18 hotel properties, with the Facilities Director's approval.
- Tracked detailed site information for each hotel using the database I created, to include past, present, and future upgrades, all site contracts, i.e., satellite, laundry services, maintenance services, etc.
- Served as the main point of contact for all hired contractors.
- Created and provided daily, weekly and monthly progress reports regarding projects being performed by hired contractors, documenting all communications and scheduling follow-up contact.
- Provided input when requested by the Facilities Director regarding areas of improvement, i.e. hotel database.
- Demonstrated confidential, courteous customer service, professionalism, adaptability, and flexibility.
Large Accounts Representative/Coordinator
American Paging, Inc.
01.1993 - 10.1995
- Coordinated all large accounts fostering a strong relationship through exceptional customer service.
- Created and maintained a database detailing customer needs, contacts, communications and follow-ups.
Department Secretary-Confidential
Lockheed Missiles and Space
07.1986 - 11.1991
- Originally worked at Lockheed from 07/1986 - 12/1988, returned in 11/1989.
- Maintained a professional office environment through effective organization.
- Provided clerical support for the Director and Assistant Director of Telecommunications/LAN Management. Maintain both schedules.
- Answered correspondence as directed
- Organized travel arrangements, and processed personal expenditures.
- Maintained personnel files for those in the department, while remaining confidential due to the sensitive information, to include discipline.
Human Resources Specialist-Entry
NASA – Ames Research Center
06.1989 - 11.1989
- Maintained current recruitment lists for the Ames Research Center.
- Assessed and qualified applicants to forwarded to the Branch Manager.
- Answered incoming calls and questions regarding available positions.
- Responsible for on-boarding new employees.
Education
Bachelor of Arts - Business Management And Psychology
National University
San Jose, CAAssociate Degree in Small Business Management -
Madison Business College
Madison, WI05.1986
Skills
- Highly developed Customer Service performance with all levels of the Public
- Multitasking with the ability to remain detailed oriented
- Interpersonal/Emotional Intelligence skilled
- Effective Verbal and Written Communication
- Highly Experienced in Microsoft Word Applications and quickly adaptable to web-based specified programs
- Ability to working independently, while using critical judgement
- Exceptional Problem-Solving and Organizational skills
- Time Management Aptitude
- Adaptable, Flexible, and Reliable
- Database Management
- Collaborative and Team Oriented
Certification
- Incident Command - Fox Valley Technical College
- Telecommunications Management - Marquette University
- Human Resources Management - Wisconsin Department of Administration
- Perceptive Communications Course - Ericson & Associates
Timeline
Offender Classification Specialist, Sr.
Wisconsin Department of Corrections
04.2008 - 10.2024
Operations Program Assistant
Wisconsin Department of Corrections
05.2000 - 04.2008
Financial Specialist I
Wisconsin Department of Corrections
07.1999 - 05.2000
Program Assistant II - Confidential/Human Resources Assistant
Wisconsin Department of Transportation
02.1998 - 07.1999
Program Assistant II - Confidential/Human Resources Assistant
Wisconsin Department of Tourism
08.1997 - 02.1998
Facilities Administrative Assistant
North Central Management
10.1995 - 08.1997
Large Accounts Representative/Coordinator
American Paging, Inc.
01.1993 - 10.1995
Human Resources Specialist-Entry
NASA – Ames Research Center
06.1989 - 11.1989
Department Secretary-Confidential
Lockheed Missiles and Space
07.1986 - 11.1991
- Incident Command - Fox Valley Technical College
- Telecommunications Management - Marquette University
- Human Resources Management - Wisconsin Department of Administration
- Perceptive Communications Course - Ericson & Associates
Bachelor of Arts - Business Management And Psychology
National University
Associate Degree in Small Business Management -
Madison Business College
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