Christa Nadeau
Bigfork,MT
Summary
Detail-oriented Compliance Officer dedicated to improving policies and procedures in all business areas. Hardworking and driven with a quality-focused and proactive approach. With 25 years of experience in mortgage finance, I bring a wealth of knowledge and expertise. A fantastic critical thinker with a great memory, efficiently organizing vast amounts of data. Excels at performing internal audits, conducting investigative reporting, and transcribing information.
Overview
25
25
years of professional experience
Work History
Corporate Loan Officer/Director of Education
Mann Mortgage
08.2010 - Current
- Develop and implement numerous regulatory compliance training initiatives including, Fair Lending, BSA/AML, HMDA
- Recruit and on board new branches providing training for new employees
- Coordinate companywide marketing and sales techniques with individual branches
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Licensed per the SAFE Act in thirty two states
- Director of Education and member of Executive Management Team from 2010 to 2018
Instructor/Course Development
SAFE Education
08.2009 - Current
- Develop and Conduct continuing education and pre licensing classes the SAFE Act both Federal and State curriculum; courses have been approved by NMLS
- Extensive knowledge of Federal Regulations, including, ECOA, TILA, RESPA, BSA/AML, HMDA, UDAAP, and Fair Housing Act(FHA)
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Boosted student performance by providing individualized support and targeted feedback.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
Branch Manager/Owner/Business Analyst
Fairway Independent Mortgage Corp.
01.2003 - 07.2010
- Business analyst working with branches and corporate staff in research, on-boarding, HMDA data, and compliance issues
- Manage staff at 2 different locations; sales and marketing to a variety of clientele
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented risk management strategies to minimize potential losses while maintaining a healthy balance between risk and return on investments.
- Implemented rigorous risk management protocols, safeguarding against potential financial threats.
Loan Officer
Carteret Mortgage/Hometown Mortgage
08.1999 - 01.2003
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Examined customer loan applications for loan approvals and denials.
- Ensured compliance with all federal and state regulations throughout the loan origination process.
- Improved loan processing efficiency by streamlining application procedures and documentation requirements.
- Maintained an extensive knowledge of current market trends and industry changes to provide accurate advice to clients.
- Implemented new loan origination software, increasing processing efficiency and accuracy.
- Maintained strict confidentiality of bank records and client information.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Submitted loan applications to underwriter for verification and recommendations.
Education
Bachelor of Arts/Secondary Teaching Certification -
University Of Colorado
Boulder, CO12.2004
Skills
- Database Management
- Relationship building and management
- Documentation Review
- Sales expertise
- Customer service-focused
- Risk management assessments
- Regulatory Compliance
- Analytical and Critical Thinking
- Economics Understanding
Accomplishments
Top 10% in loan production
References
References are available on request.
Surfing, whitewater rafting, camping, hiking, running
An avid outdoor enthusiast, I balance a career with a passion for adventure. Living in the West has provided me with the perfect backdrop to pursue activities such as surfing, whitewater rafting, camping, hiking, and running. These hobbies have not only kept me physically active but also instilled in me a strong sense of resilience, adaptability, and a deep appreciation for nature. Whether navigating rapids, catching waves, or trekking through rugged trails, I thrive in dynamic environments and bring that same energy and focus to my professional life.
Timeline
Corporate Loan Officer/Director of Education
Mann Mortgage
08.2010 - Current
Instructor/Course Development
SAFE Education
08.2009 - Current
Branch Manager/Owner/Business Analyst
Fairway Independent Mortgage Corp.
01.2003 - 07.2010
Loan Officer
Carteret Mortgage/Hometown Mortgage
08.1999 - 01.2003
Bachelor of Arts/Secondary Teaching Certification -
University Of Colorado
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