Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Christa Olson

Sun Prairie,WI

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

3
3
years of professional experience
1
1
Certificate

Work History

Social Worker Assistant

Madison Health And Rehab
11.2023 - 01.2024
  • Enhanced client well-being by providing emotional support and guidance during difficult times.
  • Assisted social workers in developing comprehensive care plans for clients, improving their quality of life.
  • Collaborated with multidisciplinary teams to ensure cohesive and effective support for clients and families.
  • Provided information on community resources, connecting clients with essential services and programs.
  • Conducted client assessments to identify needs, strengths, and areas for improvement, facilitating targeted interventions.
  • Maintained accurate client records, ensuring privacy and compliance with regulations.
  • Assisted in crisis intervention situations, providing immediate support and coordinating appropriate responses.

Elderly Caregiver

Reena Senior Living
04.2023 - 07.2023
  • Enhanced elderly residents'' quality of life by providing compassionate care and assistance with daily activities.
  • Assisted clients in maintaining a safe and clean living environment, promoting health and wellbeing.
  • Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health.
  • Managed medication administration for clients, ensuring proper dosages and adherence to prescribed schedules.
  • Collaborated with healthcare professionals to develop personalized care plans for each client, addressing specific needs and goals.
  • Maintained detailed records of client progress, updating healthcare professionals on any changes or concerns regularly.
  • Responded promptly to emergency situations, providing first aid treatment when necessary and alerting medical personnel if required.

Assistant Store Manager

Family Dollar
09.2022 - 01.2023
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

Customer Service Representative

Blue Cross-Blue Shield Of Michigan
08.2022 - 01.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Elderly Caregiver

Medilodge Of East Lansing
09.2021 - 09.2022
  • Enhanced elderly residents'' quality of life by providing compassionate care and assistance with daily activities.
  • Assisted clients in maintaining a safe and clean living environment, promoting health and wellbeing.
  • Documented daily activities and changes in client condition to enable tracking history and maintain accurate records.
  • Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.

Caregiving Manager

Capri Communities
09.2020 - 07.2021
  • Improved client satisfaction by developing and implementing personalized care plans for each individual.
  • Enhanced caregiver productivity through efficient scheduling and assignment of tasks based on their skills and expertise.
  • Streamlined operations by optimizing communication channels between caregivers, clients, and families.
  • Ensured compliance with industry regulations and standards by conducting regular audits and training sessions.
  • Reduced client complaints by addressing concerns promptly and implementing effective solutions.
  • Evaluated caregiver performance regularly, provided constructive feedback, and implemented necessary improvements to enhance service quality.
  • Ensured the quality of care provided by conducting regular site visits and reviewing caregiver reports.
  • Delegated assignments to appropriate individuals based on skills, roles and interests.
  • Responded to emergency situations and provided support to promote client safety and wellbeing.

Education

Certification - Certified Medical Assistant

Bryan University
Tempe, AZ

Associate of Applied Science - Human Services

Madison Area Technical College
Madison, WI
12.2025

Skills

  • Discharge Planning
  • Behavioral Management
  • Crisis Management
  • Family Communication
  • Client Advocacy
  • HIPAA Compliance
  • Incident Reporting
  • Mobility Assistance
  • Documentation
  • Verbal and written communication skills
  • Dependable and Responsible
  • EMR / EHR
  • Time Management

Certification

  • First Aid/CPR Certified
  • CMA - Certified Medication Aide

Timeline

Social Worker Assistant

Madison Health And Rehab
11.2023 - 01.2024

Elderly Caregiver

Reena Senior Living
04.2023 - 07.2023

Assistant Store Manager

Family Dollar
09.2022 - 01.2023

Customer Service Representative

Blue Cross-Blue Shield Of Michigan
08.2022 - 01.2023

Elderly Caregiver

Medilodge Of East Lansing
09.2021 - 09.2022

Caregiving Manager

Capri Communities
09.2020 - 07.2021

Certification - Certified Medical Assistant

Bryan University

Associate of Applied Science - Human Services

Madison Area Technical College

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Christa Olson