Christa Schlef
Jensen Beach,FL
Summary
Professional with extensive experience in high-volume bar environments, skilled in crafting both classic and innovative cocktails. Proven track record in safe drink service, compliance with applicable laws, and maintaining cleanliness and organization. Strong interpersonal skills enhance guest experiences, leading to increased customer loyalty and repeat business. Demonstrated ability to adapt quickly to changing demands while consistently delivering high-quality service and achieving revenue growth through effective upselling.
Overview
20
20
years of professional experience
Work History
Senior Insurance Agent
API Healthcare
Fort Lauderdale, FL
01.2020 - Current
- Recognized by management for providing exceptional customer service.
- Maintained updated knowledge through continuing education and advanced training.
- Identified the needs of customers promptly and efficiently.
- Reviewed existing policies periodically to ensure accuracy of information and compliance with regulations.
- Developed appropriate quotes based on risk information.
- Counseled prospects and policyholders on coverage, limits, and regulations.
- Coordinated training sessions for junior agents on best practices related to sales techniques and product features.
- Calculated premiums, established payment methods, received customer payments, and issued receipts.
- Provided comprehensive advice on insurance policies, coverage options, and rates to customers.
Insurance Broker
Prudential Financial
Fort Laud, FL
01.2015 - 01.2020
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Counseled prospects and policyholders on coverage, limits and regulations.
- Ensured compliance with all applicable laws and regulations.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Achieved repeat business and referrals through personalized services.
Bartender
Taco Mac
Atlanta, GA
07.2012 - 12.2014
- Generated daily sales reports for management review and balanced registers.
- Performed opening and closing duties, including restocking supplies efficiently.
- Trained new bartenders on drink preparation and upselling techniques to enhance service.
- Checked identification to verify age compliance before serving alcoholic beverages.
- Maintained accurate inventory of liquor, beer, wine, and other beverage items.
- Mixed and served both alcoholic and non-alcoholic drinks according to standard recipes.
- Established strong working relationships with colleagues through effective communication.
- Greeted frequent visitors by name while explaining new promotions.
Waitress
15th Street Fisheries
Fort Lauderdale, FL
06.2010 - 07.2012
- Demonstrated knowledge of wine selection, pairings, vintages.
- Trained new employees to perform duties.
- Processed payments accurately using cash registers or POS systems.
- Assisted other wait staff members in times of heavy customer traffic.
- Informed customers of daily specials and signature menu items.
- Checked back with customers throughout meal service to ensure satisfaction.
- Bussed tables as needed during peak hours.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Served alcoholic beverages responsibly in accordance with state laws.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Greeted customers, answered questions and recommended specials to increase profits.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Worked effectively in team environments to make the workplace more productive.
Bartender
J. Alexander's Restaurant
Plantation, FL
02.2005 - 06.2010
- Balanced daily registers and generated sales reports for management review.
- Performed opening and closing duties, including restocking supplies and organizing inventory.
- Trained new bartenders on drink preparation and upselling techniques for improved service.
- Provided tailored drink recommendations to customers based on preferences.
- Maintained organized bar displays of bottles and glassware for aesthetic appeal.
- Adhered to state regulations for responsible alcohol service and customer safety.
- Executed accurate payment processing using thePOS system to enhance transaction efficiency.
- Cultivated positive relationships with coworkers through effective communication and teamwork.
Education
Associate of Arts - Business Administration And Management
Broward College
Fort Lauderdale, FL06-2005
High School Diploma -
South Plantation High School
Plantation, FL06-2002
Skills
Team training and development
- Self-motivation
- Sales strategies
- Point of sale operation
- Customer service excellence
- Upselling techniques
- Professionalism and teamwork
- Food and beverage service
- ServSafe certification
- Hospitality expertise
- Craft beer knowledge
- Wine expertise
References
References available upon request.
Timeline
Senior Insurance Agent
API Healthcare
01.2020 - Current
Insurance Broker
Prudential Financial
01.2015 - 01.2020
Bartender
Taco Mac
07.2012 - 12.2014
Waitress
15th Street Fisheries
06.2010 - 07.2012
Bartender
J. Alexander's Restaurant
02.2005 - 06.2010
Associate of Arts - Business Administration And Management
Broward College
High School Diploma -
South Plantation High School
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