Christa Shaw
new waterford
Summary
Dynamic Assistant Manager at Sheetz with a proven track record in enhancing customer satisfaction and team performance. Skilled in effective cash flow oversight and staff development, I foster a collaborative environment that drives repeat business and operational excellence. Recognized for resolving conflicts and implementing training programs that elevate service standards.
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
19
19
years of professional experience
Work History
Assistant Manager
Sheetz
03.2006 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Conducted performance evaluations and provided constructive feedback to employees.
- Oversaw daily operations to maintain store cleanliness and organization.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Implemented staff training programs to elevate service standards and knowledge.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
High School Diploma -
East Liverpool High School
East Liverpool, OH05-2005
Skills
- Customer relationship management
- Effective cash flow oversight
- Experienced in leading teams
- Analytical decision-making
- Customer engagement
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
- Conflict resolution
- Recruiting and interviewing
- Staff development
- Workplace safety compliance
- Recruitment and hiring
- Vendor relationship management
- Team engagement initiatives
- Proficient in handling multiple tasks
- Organizational skills
- Active listening
Timeline
Assistant Manager
Sheetz
03.2006 - Current
High School Diploma -
East Liverpool High School
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