Christa Simms
Cantonment
Summary
Well-versed Patient Service Representative with extensive background in facilitating effective patient care through diligent coordination. Demonstrated strengths include robust communication skills and the ability to manage high-volume workflows in fast-paced healthcare environments. Past experience has shown capability in improving patient satisfaction levels, contributing significantly to team efficiency and fostering positive relationships between patients and medical staff.
Overview
12
12
years of professional experience
Work History
Patient Service Representative
Henghold Dermatology a Forefront Company
Pensacola
02.2024 - 01.2025
- Managed patient scheduling and appointment confirmations for dermatology consultations.
- Assisted patients with inquiries regarding services and insurance coverage options.
- Processed patient registrations and maintained accurate electronic health records.
- Handled billing inquiries and facilitated payment processing for services rendered.
- Maintained cleanliness and organization of the reception area for a welcoming environment.
- Answered incoming calls in a professional manner.
- Verified insurance information, collected payments, and scheduled appointments.
- Adhered to HIPAA regulations when handling confidential patient information.
- Assisted with scheduling follow-up appointments according to provider availability.
- Inputted patient demographic data into electronic health record system.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Registered patients by verifying records to update computer system and patient charts.
- Greeted patients upon arrival and directed them to the appropriate area.
- Performed administrative duties such as filing, faxing, photocopying.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Obtained proper authorization and identification to release confidential medical records.
- Assisted with the completion of medical forms and records.
- Supported clinic operations using customer service skills and detailed system knowledge.
- Ran credit card batches and balanced deposits on daily basis.
- Verified demographics and insurance information to register patients in computer system.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Communicated financial obligations to patients and collected fees at time of service.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Reviewed eligibility responses to assess patient benefit level and prepare estimates.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
Cosmetic Concierge
Welch Skincare
12.2014 - 12.2024
- Greet and direct customers, assist customers with cosmetic inquiries/products and a variety of other services
- Maintain a high level of confidentiality
- Managed appointment scheduling for clients using digital booking systems.
- Assisted clients with product selection based on individual skincare needs.
- Developed and maintained positive relationships with clients for repeat visits.
- Handled client inquiries and resolved issues efficiently to maintain service quality.
- Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
- Directed incoming calls and messages to appropriate staff.
- Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
- Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
- Maintained patient privacy and building reputation by keeping information confidential.
- Conducted regular inspections of lobby areas to ensure cleanliness is maintained at all times.
- Managed guest check-ins and check-outs, ensuring a seamless experience.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Collaborated with team members to improve service delivery and client experience.
- Educated clients on proper skincare routines and product usage techniques.
Patient Service Representative
West Florida Medical Center Clinic Dermatology
Pensacola
05.2013 - 01.2024
- Managed patient scheduling and appointment confirmations for dermatology consultations.
- Assisted patients with inquiries regarding services and insurance coverage options.
- Coordinated communication between patients and medical staff to ensure efficient care.
- Processed patient registrations and maintained accurate electronic health records.
- Handled billing inquiries and facilitated payment processing for services rendered.
- Trained new staff on customer service protocols and office systems usage.
- Maintained cleanliness and organization of the reception area for a welcoming environment.
- Answered incoming calls in a professional manner.
- Verified insurance information, collected payments, and scheduled appointments.
- Adhered to HIPAA regulations when handling confidential patient information.
- Assisted with scheduling follow-up appointments according to provider availability.
- Inputted patient demographic data into electronic health record system.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Registered patients by verifying records to update computer system and patient charts.
- Greeted patients upon arrival and directed them to the appropriate area.
- Ensured all necessary paperwork was completed prior to patient visits.
- Performed administrative duties such as filing, faxing, photocopying.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Obtained proper authorization and identification to release confidential medical records.
- Assisted with the completion of medical forms and records.
- Ran credit card batches and balanced deposits on daily basis.
- Reviewed patient accounts for accuracy on a regular basis.
- Prepared letters and documents for mailing as requested by supervisor or physician staff.
- Verified demographics and insurance information to register patients in computer system.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Communicated financial obligations to patients and collected fees at time of service.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Reviewed eligibility responses to assess patient benefit level and prepare estimates.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
Education
High School Diploma -
Tate High School
Cantonment, FLPensacola State College
Pensacola, FLSkills
- Effective communication
- Problem solving
- Conflict resolution
- Time management
- Attention to detail
- Phone etiquette
- Multitasking and organization
- Front desk operations
- Customer service
- Patient documentation
- Insurance verification
- Electronic health records
- Appointment scheduling
- Appointment reminders
- Patient registration
- Billing inquiries
- Medical billing
- Check-in coordination
- Patient confidentiality
- Payment collection
- Eligibility determination
- Training new staff
- Money handling
- Document filing
- Payment processing
- Referral coordination
- HIPAA compliance
- Medical terminology
Coursework
Charge Entry, Medical Center Clinic, 01/01/15, Enter accurate and complete medical billing information and assign diagnosis codes, procedure codes, and modifiers before filing medical insurance claim.
Timeline
Patient Service Representative
Henghold Dermatology a Forefront Company
02.2024 - 01.2025
Cosmetic Concierge
Welch Skincare
12.2014 - 12.2024
Patient Service Representative
West Florida Medical Center Clinic Dermatology
05.2013 - 01.2024
High School Diploma -
Tate High School
Pensacola State College