Summary
Overview
Work History
Education
Skills
Coursework
Timeline
Generic
Christa Simms

Christa Simms

Cantonment,FL

Summary

Experienced Patient Service Representative with a strong background in dermatology clinics. Worked for 11 years at West Florida Medical Center Clinic Dermatology with 14 providers and currently employed for 9 months at Henghold Dermatology, a Forefront Company, with 6 providers. Demonstrated ability to deliver exceptional patient care and expertise in appointment coordination and efficient administrative task handling.

Overview

12
12
years of professional experience

Work History

Patient Service Representative

Henghold Dermatology a Forefront Company
02.2024 - Current
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Used Software to schedule appointments.
  • Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
  • Handled customer service inquiries in person, via telephone and through email.
  • Assisted patients in filling out check-in and payment paperwork.
  • Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
  • Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
  • Took copayments and compiled daily financial records.
  • Balanced deposits and credit card payments each day.
  • Built and maintained positive working relationships with patients and staff.
  • Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
  • Streamlined appointment scheduling for increased patient convenience and reduced wait times.
  • Increased overall practice revenue by diligently collecting copayments and outstanding balances at the time of service.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Provided excellent customer service to patients and medical staff.
  • Verified patient insurance eligibility and entered patient information into system.
  • Greeted and assisted patients with check-in procedures.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Facilitated communication between patients and various departments and staff.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Responded to inquiries by directing calls to appropriate personnel.

Patient Service Representative

West Florida Medical Center Clinic Dermatology
05.2013 - Current
  • Performs opening and closing clinic duties
  • Greets patients, checks in for appointments and verifies insurance
  • Scans documents into electronic health record
  • Maintains tidiness of waiting area and reception counter throughout the day
  • Checks schedules for added, canceled and no-show appointments throughout the day
  • Schedules follow up appointments as needed
  • Sells and tracks cosmetic products
  • Distributes mail
  • Prepares for next day scheduled appointments
  • Welcome and direct patients
  • Patient scheduling
  • Manage patient complaints and feedback
  • Collect payment for treatment
  • Scheduling appointments
  • Updating patient medical records
  • Field patient questions
  • Verify patient insurance coverage
  • Answer patient inquiries
  • Assist patients with paperwork
  • Maintain electronic health records
  • Other duties as assigned
  • Perform additional administrative tasks as necessary

Cosmetic Concierge

Welch Skincare
12.2014 - 12.2024
  • Greet and direct customers, assist customers with cosmetic inquiries/products and a variety of other services
  • Possess knowledge of the cosmetics area in order to provide customers and employees with information and directions
  • Support store operations by being a general store resource for customers and employees
  • Maintain a high level of confidentiality

Education

Pensacola State College
Pensacola, FL

High School Diploma -

Tate High School
Cantonment, FL
01.2006

Skills

  • Customer Service
  • HIPAA Compliance
  • Insurance Verification
  • Medical terminology knowledge
  • Insurance verifying
  • Appointment Scheduling
  • Patient confidentiality
  • Payment Collection
  • Scheduling appointments
  • Patient greeting
  • Eligibility Determination
  • Medical insurance
  • Data entry proficiency
  • Healthcare industry understanding
  • Document filing
  • Reception Management
  • Medical Billing
  • Directing callers
  • Check-in coordination
  • Appointment confirmation
  • Phone and Email Etiquette
  • Problem-Solving
  • Insurance Billing
  • Multitasking and Organization
  • Patient Registration
  • Money Handling
  • Patient check-in
  • Registration and Admissions
  • Payment Processing
  • Fee Collection
  • EMR
  • Insurance company knowledgeable
  • Patient identity verification
  • Attention to Detail
  • Registration and Scheduling
  • Punctual and Hardworking
  • Caring and Empathetic
  • Calm and Effective Under Pressure
  • Insurance Authorizations
  • Resolving Problems
  • Multi-Line Telephone Systems
  • Documenting and Recording Information
  • Clerical and Filing Support
  • Outbound Calling
  • Patient documentation
  • Data Collection
  • Communicating to Patients and Families

Coursework

Charge Entry, Medical Center Clinic, 01/01/15, Enter accurate and complete medical billing information and assign diagnosis codes, procedure codes, and modifiers before filing medical insurance claim.

Timeline

Patient Service Representative

Henghold Dermatology a Forefront Company
02.2024 - Current

Cosmetic Concierge

Welch Skincare
12.2014 - 12.2024

Patient Service Representative

West Florida Medical Center Clinic Dermatology
05.2013 - Current

High School Diploma -

Tate High School

Pensacola State College

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Christa Simms