CHRISTA SPATES
Atlanta,GA
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. I’m a Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Sales Associate
American Health Imaging
01.2023 - Current
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Investigated insurance claims denials and appeals.
- Answered incoming calls, scheduled appointments and filed medical records.
Seasonal Sales
Orkin
05.2023 - 09.2023
- Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
- Collaborated with colleagues to ensure smooth operations during high-traffic times, minimizing wait times for customers.
- Adhered strictly to company policies and procedures while performing various tasks throughout the store.
- Demonstrated flexibility by adapting to varied work schedules as needed during peak seasons, ensuring adequate staff coverage at all times.
Medical Assistant
Southern Regional Medical Center
08.2014 - 01.2020
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
Education
Associate Of Applied Science - Health Administration
Florence Darlington-Technical College
Florence, SC05.2005
Skills
- Coding Understanding
- Bookkeeping Support
- System Updates
- Patient Greeting
- Document Filing
- Insurance Verifying
- Interpreting Physician Orders
- Appointment Scheduling
- Medical Insurance
- Office Administration
Timeline
Seasonal Sales
Orkin
05.2023 - 09.2023
Sales Associate
American Health Imaging
01.2023 - Current
Medical Assistant
Southern Regional Medical Center
08.2014 - 01.2020
Associate Of Applied Science - Health Administration
Florence Darlington-Technical College
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