CHRISTA THOMPSON
Charleston,WV
Summary
Proven track record in enhancing patient care and client satisfaction, notably at MOUNTAINEER EMPLOYMENT, through expert clinical documentation and exceptional interpersonal skills. Achieved significant improvements in quality assurance initiatives and recovery success rates, leveraging HIPAA knowledge and a patient-centric approach to exceed performance targets. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
12
12
years of professional experience
Work History
Clinical Support Specialist
MOUNTAINEER EMPLOYMENT
2023.09 - Current
- Performed routine office tasks necessary for office operation and presentation.
- Communicated medical need for patient visits to scheduling department.
- Managed on-site coordination of home health documentation.
- Evaluated emerging trends in the field of medicine and updated clinical support practices accordingly to ensure continuous improvement in patient care.
- Served as a reliable resource to both healthcare providers and patients alike, addressing questions or concerns promptly and knowledgeably.
- Participated actively in quality assurance initiatives, identifying areas for improvement and implementing corrective actions as needed.
Hairstylist
ARTHUR B HODGES NURSHING HOME
2022.09 - 2023.09
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
Hairstylist
Regis Hair Salon
2017.01 - 2021.02
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
Call Center Agent
JAK
2014.01 - 2014.09
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Substance Abuse Technician
WEST BROOK HEALTH SERVICES
2012.05 - 2014.05
- Evaluated clients'' progress regularly and adjusted treatment plans accordingly to optimize recovery success rates.
- Promoted positive behavior change by reinforcing achievements and supporting clients'' personal growth in recovery.
- Supported clients in their journey towards sustained recovery through active listening, empathetic understanding, constructive feedback, and ongoing encouragement.
- Educated clients on the dangers of substance abuse and the benefits of sobriety through group workshops and one-on-one counseling sessions.
- Provided empathetic support during crisis intervention situations, deescalating tensions and facilitating appropriate resolutions.
- Conducted regular drug screenings to monitor client adherence to treatment protocols, addressing non-compliance promptly to prevent setbacks in recovery progress.
- Reduced substance abuse relapse rates by implementing evidence-based treatment plans and interventions.
Education
COSMETOLOGY
CHARLESTON SCHOOL OF BEAUTY
Charleston, WV03.2016
Skills
- HIPAA knowledge
- Patient confidentiality
- Clinical Documentation
- Clinical assessment
Timeline
Clinical Support Specialist
MOUNTAINEER EMPLOYMENT
2023.09 - Current
Hairstylist
ARTHUR B HODGES NURSHING HOME
2022.09 - 2023.09
Hairstylist
Regis Hair Salon
2017.01 - 2021.02
Call Center Agent
JAK
2014.01 - 2014.09
Substance Abuse Technician
WEST BROOK HEALTH SERVICES
2012.05 - 2014.05
COSMETOLOGY
CHARLESTON SCHOOL OF BEAUTY
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