Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Christa Tomlin

Lorain

Summary

Dynamic Support Services Manager at Ohio Veterans Home Sandusky, skilled in conflict resolution and regulatory compliance. Successfully developed policies that enhanced operational efficiency and improved staff performance through targeted training. Proven ability to manage diverse teams while ensuring exceptional customer service and maintaining high standards of quality assurance.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Support Services Manager

Ohio Veterans Home Sandusky
Sandusky
06.2017 - Current
  • Resolved conflicts among team members promptly through effective problem-solving techniques.
  • Monitored and evaluated the performance of all support staff.
  • Developed and implemented policies, procedures, and standards for support services operations.
  • Ensured compliance with applicable laws, regulations, and organizational policies related to support services activities.
  • Monitored staff interactions with customers to provide real-time coaching.
  • Created weekly schedules for team members and enforced timely shift start and end times.
  • Conducted regular performance reviews and provided constructive feedback to team members.
  • Consulted with customers to gather and define requirements.
  • Provided ongoing training to maintain productivity and effectiveness of staff.
  • Organized and maintained documents, files and records.
  • Pitched in to help with office tasks during busy periods and staff absences.
  • Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
  • Monitored office supplies to replenish needed inventory before depletion.

Correctional Officer

Lorain Correctional Institute
Grafton
06.2013 - 06.2017
  • Administered first aid when required due to injury or illness sustained by an inmate while under supervision.
  • Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
  • Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
  • Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.
  • Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
  • Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
  • Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
  • Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
  • Responded to emergency situations such as riots or disturbances with appropriate force measures.
  • Assisted in training new Correctional Officers in proper safety protocols and techniques for dealing with difficult situations.
  • Conducted regular cell inspections looking for evidence of drug use or other prohibited items that could pose a threat to security.
  • Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
  • Inspected cells and conducted random searches of common areas.
  • Directed visitor sign-in, documenting processes, and completing appropriate visitation logs.
  • Detected potential threats and quickly defused conflicts.
  • Informed inmates and visitors of rules, safety and security procedures and responsibilities.
  • Operated security control systems to monitor entrances, exits, and movement within the facility.
  • Conducted headcounts to ensure that all inmates were accounted for.
  • Maintained detailed logs of inmate behavior, incidents, and daily activities.
  • Participated in training sessions to stay current on best practices in corrections and emergency response.
  • Enforced institutional policies and procedures to maintain order and security within the correctional facility.
  • Conducted searches of inmates and visitors to prevent the smuggling of contraband.
  • Monitored daily activities to identify and manage suspicious behavior, improper conduct, and signs of conflict.
  • Instructed inmates on work detail and oversaw work-site transportation.

Correctional Food Service Worker

Lorain Correctional Institute
Grafton
06.2000 - 06.2013
  • Adhered to safety procedures when handling sharp objects or hazardous materials.
  • Properly stored all leftover food items after each shift.
  • Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
  • Performed opening and closing duties such as setting up workstations with necessary supplies.
  • Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
  • Cleaned kitchen areas, equipment and utensils.
  • Assisted in the preparation of food items according to recipes and instructions.
  • Operated dishwashing machines safely and efficiently.
  • Assisted with unloading deliveries from suppliers into storage areas.
  • Stocked supplies such as food, dishes, utensils, and cleaning materials.
  • Ensured that all foods were prepared according to health department regulations.
  • Monitored inventory levels of food items used during meal services.
  • Prepared beverages such as coffee, tea, soda.
  • Performed variety of duties related to food service.
  • Maintained order and cleanliness of work areas to conform with health codes.
  • Followed food safety regulations pertaining to sanitation, food handling and storage.
  • Prevented spoilage and cross-contamination by storing food in designated containers and storage areas.
  • Stored perishable food items in freezer or refrigerator to protect from spoilage.
  • Gathered ingredients and cleaned and cut food items to prep recipes.
  • Made meals in accordance with company standards and requirements.
  • Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
  • Rotated inventory to reduce waste and optimize freshness.

Manager

Lorain Skate World
Lorain
01.2000 - 10.2010
  • Ensured compliance with industry regulations and company policies.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Monitored staff performance and addressed issues.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Streamlined communication channels, improving information flow and decision-making speed.
  • Recruited and hired qualified candidates to fill open positions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Processed payments by totaling purchases; processing checks, cash, credit cards or automatic debits; issuing change or receipts.
  • Maintained accurate records of daily transactions, including deposits and withdrawals.
  • Managed and trained cashiers on proper cash handling procedures.
  • Processed payments promptly for customers to exceed productivity standards.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Greeted customers and provided exceptional customer service.
  • Provided accurate information about products, prices and services.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Processed credit card transactions quickly and securely.

Combat Cook

United States Marine Corps
Washington
10.1994 - 10.1998
  • Prepared multiple orders simultaneously during peak periods with a high accuracy rate, maximizing customer satisfaction and repeat business.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment, and sanitation.
  • Transitioned between breakfast and lunch service.
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Worked flexible hours: night, weekend, and holiday shifts.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Performed duties in accordance with applicable standards, policies, and regulatory guidelines to promote a safe working environment.
  • Maintained energy and enthusiasm in fast-paced environments.
  • Proved successful working within tight deadlines and a fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions, and make decisions.

Education

ServSafe Manager - ServSafe National Restaurant Association

Food Protection Manager
Elyria, OH
09-2024

Certification - Culinary Arts

United States Marine Corps.
Jacksonville, NC
02-1995

High School Diploma -

Avon Lake High School
Avon Lake, OH
06-1994

Some College (No Degree) -

University of Akron
Akron, OH

Skills

  • Dining area cleaning supervision
  • Care coordination support
  • Production reporting, preventive maintenance
  • Payment acceptance
  • Vendor relationships
  • Personnel data reporting
  • Equipment maintenance
  • Cash receipt balancing
  • Fire safety regulations
  • Food inventories
  • Work area inspections
  • Employee performance evaluations
  • Performance improvement
  • Money handling
  • Safety training, food safety, and quality
  • Data entry

Accomplishments

  • Good Conduct Medal, June of 1998
  • National Defense Service Medal, January of 1995

Certification

  • ServSafe Management

Timeline

Support Services Manager

Ohio Veterans Home Sandusky
06.2017 - Current

Correctional Officer

Lorain Correctional Institute
06.2013 - 06.2017

Correctional Food Service Worker

Lorain Correctional Institute
06.2000 - 06.2013

Manager

Lorain Skate World
01.2000 - 10.2010

Combat Cook

United States Marine Corps
10.1994 - 10.1998

ServSafe Manager - ServSafe National Restaurant Association

Food Protection Manager

Certification - Culinary Arts

United States Marine Corps.

High School Diploma -

Avon Lake High School

Some College (No Degree) -

University of Akron

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