Melany Carnibucci
Ravena,United States
Summary
Adept at leading teams and enhancing operational efficiency, Excelled as a Certified Navigator-Team Lead at Healthy Capital District Initiative, showcasing outstanding communication and leadership skills. Successfully managed crisis situations, improved client health insurance processes, and trained new staff, demonstrating a blend of critical thinking and problem-solving abilities.
Overview
16
16
years of professional experience
Work History
Certified Navigator-Team Lead
Healthy Capital District Initative
01.2017 - Current
- Customer service oriented
- Arranged in-person and phone interviews to finalize health insurance renewals.
- Submitted health insurance applications to New York State of Health.
- Marketplace (Medicaid, Child Health Plus, Essential Plan, Qualified Health Plans)
- Clarify various plan choices and financial qualifications for clients.
- Guide clients in choosing suitable health insurance plans.
- Contacted clients failing to meet process criteria in first meeting.
- Community outreach such as, attending health fairs, and distributing marketing materials to educate the community and community organizations on Health Capital District’s services
- Support clients in establishing relationships with Primary Care Providers.
- Assist with resolving past due medical bills
- Complete and send in financial assistance applications for past due medical bills
- Update and maintain Salesforce with CHA cases efficiently.
- Secured prescription assistance for clients struggling with medication costs.
- Provided comprehensive benefits details.
- Act as a liaison for Catholic Charities, Capital Region Furniture Bank, and area food pantries.
- Managed case creation, entry, and closure within the Unite Us Database.
- Administer and submit Social Determinants of Health Questionnaire and connect clients with applicable organizations to assist with obstacles
- Handled crisis situations successfully.
- Inputted client data into Navigator Database.
- Provided clients access to MAS and Ride Health.
- Scheduled and managed continuous care appointments with healthcare providers.
- Managed coordination of Long Term Care (ICAN) presentations targeting various stakeholders.
- Collected resources for ICAN presentations.
- Input ICAN cases into Salesforce database.
- Train onboarding staff members
- Proficiency using word, excel, PowerPoint and Outlook
Certified Nursing Assistant- Senior CNA
Van Rensselaer Manor
01.2012 - 01.2017
- Maintain staff schedules & daily routines
- Organized daily operation of CNA staff
- Recorded residents' ADL data in SigmaCare.
- Preform various personal care actives for residents including bathing, dressing, oral hygiene, shaving, nail care, skin care, change of bed linen, toileting.
- Responding to patient call lights and requests.
- Facilitated safe movement of patients between beds and wheelchairs.
- Communicating patients' questions and concerns to nurses, and reporting health changes to other staff members
- Ensuring that safety protocols and procedures are carried out properly, and reporting accidents and incidents
Manager
New Yorker Pizzeria
06.2008 - 01.2012
- Coordinates daily operations and oversees team scheduling.
- Trained onboarding staff across various roles.
- Handle customer service inquiries and complaints.
- Excelled at multitasking during cooking assignments.
- Provided exceptional customer service.
- Provided accuracy and professionalism in cash handling
- Accomplished multiple tasks within established timeframes.
Education
High School Diploma -
Lansingburgh High School
320 7th Ave, Troy, NY 1218206-2010
Skills
- Good verbal and written communication skills
- Leadership
- Determination
- Ability to work under pressure in a stressful environment
- Quick learner
- Critical thinker,
- Problem solver
- Great time management
- Teamwork
- Resourceful
- Great at multitasking and organized
Timeline
Certified Navigator-Team Lead
Healthy Capital District Initative
01.2017 - Current
Certified Nursing Assistant- Senior CNA
Van Rensselaer Manor
01.2012 - 01.2017
Manager
New Yorker Pizzeria
06.2008 - 01.2012
High School Diploma -
Lansingburgh High School
Similar Profiles
Diona TalleyDiona Talley
Middle School Teacher at Capital School DistrictMiddle School Teacher at Capital School District
Asha StevensAsha Stevens
Custodian at Capital School DistrictCustodian at Capital School District
Joshua FreemanJoshua Freeman
Substitute Teacher at Capital School DistrictSubstitute Teacher at Capital School District