Christa Turnquist
Livingston,MT
Summary
Dynamic Office Manager at Lehrkinds Coca-Cola with expertise in budget management and workflow optimization. Proven track record of enhancing team productivity and implementing efficient processes, resulting in improved operational efficiency. Strong communication skills and a commitment to confidentiality ensure exceptional customer service and effective vendor negotiations.
Overview
8
8
years of professional experience
Work History
Office Manager
Lehrkinds Coca-Cola
07.2021 - Current
- Assisted in daily administrative tasks to ensure smooth office operations.
- Supported scheduling and coordination of meetings for staff and management.
- Managed office supplies inventory and facilitated timely procurement.
- Maintained organized filing systems for easy access to documents.
- Provided front-desk support, greeting visitors and answering inquiries efficiently.
- Collaborated with team members to improve workflow processes in the office environment.
- Prepared reports and presentations using various software tools for management review.
- Implemented procedures for data entry and document management to enhance accuracy.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Optimized office space utilization, leading to more efficient and productive work environment.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Spearheaded community outreach initiatives, improving company's local reputation and engagement.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Monitored front areas so that questions could be promptly addressed.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Interceded between employees during arguments and diffused tense situations.
Assistant Hotel Manager
Econo Lodge Hotel
09.2020 - 05.2021
- Supervised daily hotel operations to ensure optimal guest satisfaction and service quality.
- Implemented staff training programs to enhance employee performance and operational efficiency.
- Developed and maintained relationships with vendors to streamline supply chain management and procurement processes.
- Analyzed guest feedback to identify areas for improvement in services and accommodations.
- Coordinated event planning and execution for conferences, weddings, and other gatherings within hotel facilities.
- Oversaw budget management, optimizing resource allocation to control costs effectively without compromising service quality.
- Led cross-functional teams in implementing new technologies for reservations and customer relationship management systems.
- Facilitated communication between departments to ensure seamless coordination of hotel operations and guest services.
- Oversaw daily operations, addressing any issues promptly to minimize disruptions to guest services.
- Conducted regular inspections of facilities to identify areas in need of maintenance or improvement.
- Coordinated events and conferences, ensuring smooth execution of all logistical aspects.
- Optimized room inventory management, maximizing occupancy rates while minimizing overbooking incidents.
- Monitored online reviews and ratings from guests, implementing changes as necessary to address concerns or capitalize on positive feedback.
- Facilitated open lines of communication between staff members across various departments for smooth collaboration.
- Streamlined front desk operations for improved efficiency and enhanced guest experiences.
- Maintained high standards of cleanliness throughout the property by enforcing strict housekeeping procedures.
- Assisted in the creation of long-term strategic plans for the hotel''s continued growth and success.
- Ensured compliance with local regulations and industry best practices regarding health, safety, and accessibility standards.
- Negotiated favorable contracts with suppliers, securing competitive pricing for goods and services without compromising quality.
- Managed hotel budgets, reducing unnecessary expenses and optimizing resource allocation.
- Improved employee retention rates through effective recruitment strategies, comprehensive onboarding processes, and ongoing support initiatives.
- Developed strong working relationships with vendors to ensure timely deliveries and cost-effective pricing.
- Implemented safety protocols to maintain a secure environment for guests and staff members alike.
- Enhanced team performance through regular evaluations, feedback sessions, and professional development opportunities.
- Fostered a welcoming atmosphere for guests by cultivating a culture of exceptional service among staff members.
- Boosted revenue with targeted marketing campaigns and upselling techniques.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Provided services efficiently and with high level of accuracy.
- Provided exceptional service and assistance to guests upon check-in.
- Developed and implemented strategies to optimize operational efficiency and maximize profits.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Monitored and evaluated performance of personnel to confirm compliance with standards.
- Increased customer service ratings through personable service.
- Developed and implemented marketing strategies to promote hotel services.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Analyzed and evaluated business data to identify opportunities for improvement.
- Developed and implemented promotional strategies to increase occupancy.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Created and managed accurate occupancy forecasts and budgets.
- Evaluated and promptly resolved lodging facility operational issues.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Oversaw day-to-day operations of Number-room hotel with staff of Number employees.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Implemented successful strategies to increase customer satisfaction.
- Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
- Planned and executed marketing activities to improve property brand and increase revenue.
- Assisted with development and distribution of marketing materials for facility.
- Fostered safe lodging environment with reliable and effective security services.
- Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.
Sales Associate
Town Pump Incorporated
06.2020 - 10.2020
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Built relationships with clients to foster loyalty and repeat business.
- Managed inventory, ensuring stock levels met customer demand efficiently.
- Trained new sales associates on product knowledge and customer service techniques.
- Implemented visual merchandising strategies to drive store traffic and increase sales.
- Analyzed sales data to identify trends and inform inventory decisions strategically.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Collaborated with team members to achieve monthly sales targets.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
- Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
- Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Recommended complementary purchases to customers, increasing revenue.
- Performed cash, card, and check transactions to complete customer purchases.
Laundromat Attendant
Chico Hot Springs
08.2019 - 03.2020
- Operated washing machines and dryers to ensure optimal cleaning results.
- Maintained cleanliness and organization of laundromat facilities for enhanced customer experience.
- Assisted customers in selecting appropriate services and addressing their inquiries effectively.
- Monitored laundry equipment for proper functionality and reported maintenance issues promptly.
- Trained new staff on operational procedures, safety protocols, and customer service standards.
- Ensured compliance with health and safety regulations to provide a safe environment for customers and staff.
- Contributed to a positive team environment through effective communication and collaboration with coworkers.
- Ensured a clean and organized environment for customers by performing routine maintenance tasks such as sweeping, mopping, and wiping down machines.
- Reduced wait times for customers by efficiently handling large volumes of laundered items during peak hours.
- Maximized machine utilization by promptly notifying management of any maintenance issues or needed repairs.
- Assisted in training new employees on laundromat procedures, ensuring consistent high-quality service across staff members.
- Maintained the appearance of the laundromat by conducting regular inspections and scheduling repairs when necessary.
- Showcased attention to detail when folding finished laundry items, ensuring a professional appearance for customer pickup.
Front Desk Agent
Sage Lodge
03.2019 - 08.2019
- Managed guest check-in and check-out processes efficiently, ensuring a welcoming experience.
- Coordinated room assignments and special requests to enhance guest satisfaction.
- Resolved guest inquiries and complaints promptly, maintaining high service standards.
- Trained new front desk staff on policies and procedures to ensure operational consistency.
- Maintained accurate records of reservations and billing information using hotel management software.
- Implemented process improvements that streamlined front desk operations and reduced wait times.
- Collaborated with housekeeping to ensure timely room availability for incoming guests.
- Oversaw daily cash handling procedures, ensuring accuracy in financial transactions.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Answered customer telephone calls promptly and appropriately handled needs.
- Answered multi-line phone system and enthusiastically greeted callers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Maintained clean and organized front desk areas to uphold polished company image.
- Facilitated smooth guest experiences by coordinating with multiple departments across the property.
- Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
- Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
- Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Ensured compliance with hotel policies and procedures while addressing any discrepancies in a timely manner.
- Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
- Coordinated group bookings successfully, handling all logistics from reservation confirmation to departure arrangements.
- Assisted in training new front desk agents, sharing best practices and procedures.
- Coordinated with housekeeping and maintenance to ensure rooms met hotel standards.
- Maintained high levels of guest privacy by securely managing personal information.
- Developed quick reference guide for local attractions and dining, enriching guest experience.
- Streamlined check-in and check-out processes for increased efficiency.
- Increased repeat business by developing personal connections with guests and addressing their needs.
- Resolved guest complaints with effective problem-solving, improving overall guest experience.
- Monitored lobby area for cleanliness and comfort, ensuring positive first impression.
- Promoted hotel amenities and services to guests, enhancing their stay.
- Streamlined communication with events team on guest logistics for large groups.
- Updated guest profiles with preferences and requests for personalized service in future stays.
- Handled emergency situations with calmness and efficiency, ensuring guest safety.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Trained new staff members in customer service techniques and hotel operations.
- Developed and maintained positive relationships with guests for satisfaction.
- Kept accounts in balance and ran daily reports to verify totals.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
Environmental Services Housekeeper
Livingston Healthcare
10.2017 - 07.2018
- Ensured cleanliness and sanitation of assigned areas using industry-standard cleaning techniques.
- Operated and maintained cleaning equipment, including floor buffers and vacuums, to enhance operational efficiency.
- Collaborated with team members to develop improved cleaning schedules, ensuring timely completion of tasks.
- Trained new staff on proper cleaning procedures and safety protocols, fostering a culture of compliance.
- Conducted routine inspections to ensure adherence to health and safety standards across all environments.
- Responded promptly to urgent cleaning requests, demonstrating flexibility in high-pressure situations.
- Implemented environmentally-friendly cleaning practices, reducing chemical usage while maintaining hygiene standards.
- Developed inventory management system for cleaning supplies, optimizing resource allocation and minimizing waste.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout the facility.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Improved infection control measures by meticulously disinfecting high-touch areas in patient rooms, restrooms, and common spaces.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Reduced cross-contamination risks with thorough cleaning practices and proper disposal of hazardous materials.
- Enhanced cleanliness standards by consistently adhering to established protocols and using appropriate cleaning solutions.
- Showcased exceptional work ethic and reliability, contributing to team success and maintaining high levels of cleanliness throughout the facility.
- Maintained a safe environment for patients, staff, and visitors through diligent inspection and maintenance of equipment and supplies.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Demonstrated flexibility in adapting to changing priorities or urgent situations requiring immediate attention in the work environment.
- Moved chairs, desks, and beds around rooms to clean behind and underneath furniture.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Upheld a strong safety culture by consistently following established guidelines for the handling and disposal of biohazardous waste.
- Exceeded departmental goals for cleanliness ratings through meticulous attention to detail in all aspects of daily work.
- Complied with applicable standards during cleaning of specialty areas such as labs, surgery suites, and labor and delivery rooms to maintain exceptional level of cleanliness.
- Verified cleanliness and organization of storage areas and carts.
- Assisted in training new hires on proper procedures, safety guidelines, and equipment usage to ensure consistency across the team.
- Optimized workflow efficiency with proactive communication between housekeeping team members and other departments.
- Provided exceptional customer service while addressing concerns or requests from facility occupants in a professional manner.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Fostered a collaborative atmosphere within the housekeeping team by providing support during peak periods or absences when needed.
- Cleaned elevators, glass, and planters in public areas.
- Documented and reported necessary facility and building repairs observed.
- Operated electronic backpack vacuums and floor sweepers.
- Supported sustainability initiatives with the responsible use of resources such as water, energy, and cleaning products.
- Increased overall facility hygiene by regularly laundering linens, bedspreads, and towels according to guidelines.
- Collaborated with department supervisors to identify areas for improvement in housekeeping processes and implement changes as needed.
- Streamlined inventory management processes by accurately tracking usage patterns of cleaning supplies and submitting timely orders for replenishment.
- Minimized disruptions to hospital operations with efficient coordination of housekeeping services around patient care schedules.
- Promoted adherence to regulatory requirements by staying current on evolving industry standards for environmental services housekeeping best practices.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
- Maintained floor cleaning and waxing equipment.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Used organic-based chemicals to disinfect floors, counters and furniture.
- Operated buffers and burnishers to clean and polish floors.
- Supervised supplies in inventory and submitted reorder requests.
- Used hand trucks or manually lifted supplies, equipment and heavy furniture.
- Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
Education
GED -
Park High
Livingston, MT02.1992
Skills
Office management
Timeline
Office Manager
Lehrkinds Coca-Cola
07.2021 - Current
Assistant Hotel Manager
Econo Lodge Hotel
09.2020 - 05.2021
Sales Associate
Town Pump Incorporated
06.2020 - 10.2020
Laundromat Attendant
Chico Hot Springs
08.2019 - 03.2020
Front Desk Agent
Sage Lodge
03.2019 - 08.2019
Environmental Services Housekeeper
Livingston Healthcare
10.2017 - 07.2018
GED -
Park High