Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Christabel Rojas

Summary

Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Highly experienced known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.

Overview

3
3
years of professional experience

Work History

Sales Associate

Boot Barn Holdings Inc.
10.2022 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed efficient cash register operations.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Team Lead Trainer

McDonald's
04.2020 - 09.2022
  • Taught new team members correct procedures for all areas of operations.
  • Set positive example for team members by providing high-quality, efficient service.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Trained other employees in customer service, food safety, and performance requirements.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Maintained current knowledge of all team position requirements.
  • Analyzed training requirements of crew members to identify areas for improvement, bridge gap and provide resources.

Education

Associate of Applied Science - Practical Nursing

Gavilan College
Gilroy, CA
05.2024

High School Diploma -

Pacific Coast Charter School
Watsonville, CA
01.2023

Skills

  • Shipment Processing
  • Issue Refunds
  • Monitoring
  • Money Transfer Systems
  • B2B Sales and Customer Service
  • Building Customer Loyalty
  • Teamwork and Collaboration

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Sales Associate

Boot Barn Holdings Inc.
10.2022 - Current

Team Lead Trainer

McDonald's
04.2020 - 09.2022

Associate of Applied Science - Practical Nursing

Gavilan College

High School Diploma -

Pacific Coast Charter School

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Christabel Rojas