Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

CHRISTABEL YONREN

Atlanta,GA

Summary

Compassionate and tech-savvy Customer Support Specialist with over 4 years of experience resolving high-volume customer issues in fast-paced, service-driven environments. Proven ability to handle complex claim-like inquiries with empathy, document interactions accurately, and collaborate across departments to ensure timely resolution. Skilled in using CRM platforms and remote support tools to deliver a smooth, efficient experience for customers and third parties.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Support Specialist

Steward Health Care
Remote, GA
08.2022 - 11.2024
  • Handled 25+ support inquiries daily via phone, email, and chat, assisting customers through high-stress technical and service issues with empathy and care.
  • Delivered real-time status updates and guided users through resolution processes, consistently meeting response time and documentation standards.
  • Logged every customer interaction in Zendesk and internal systems to ensure accurate claim/ticket history at every touchpoint.
  • Partnered with internal departments to resolve complex third-party software or integration issues quickly and effectively.
  • Used remote tools (TeamViewer, AnyDesk) and CRM systems (Salesforce, Okta, Azure AD) to maintain seamless customer access and satisfaction.

Remote Technical Support Associate

Synapse Financial Technologies
Remote
03.2021 - 08.2022
  • Responded to a high volume of technical and billing-related support tickets with a 99% resolution rate, focusing on clear, compassionate communication.
  • Assisted customers in navigating claim-related payment or eligibility concerns using internal data and EDI systems.
  • Accurately documented all customer interactions and recurring issues, contributing to continuous process improvements and reduced repeat contacts.

Remote Customer Service Representative

Convergys
Remote, GA
05.2020 - 01.2021
  • Delivered frontline support for browser-based applications, maintaining a 90% first-call resolution rate across high call volumes.
  • Communicated with customers and third parties regarding account issues, escalating complex concerns while documenting all updates thoroughly in Zendesk.
  • Provided accurate service updates and helped de-escalate customer frustrations with a calm, solution-focused approach.

Education

Bachelor of Science (B.S.) - Computer Science

Novena University

Skills

  • High-Volume Call Handling
  • Claims Support
  • Customer Communication
  • Empathy
  • Conflict De-escalation
  • CRM Systems
  • Ticketing Systems
  • Salesforce
  • Zendesk
  • ServiceNow
  • Documentation
  • Case Note Accuracy
  • Third-Party Communication
  • Coordination
  • SaaS Troubleshooting
  • Remote Tools
  • TeamViewer
  • AnyDesk
  • Status Updates
  • Escalations
  • Claim Tracking
  • Billing
  • Eligibility Support
  • Fast-Paced Adaptability
  • Schedule Flexibility

Certification

  • Microsoft Certified: Modern Desktop Administrator Associate (Windows 10)
  • CompTIA A+

Timeline

Customer Support Specialist

Steward Health Care
08.2022 - 11.2024

Remote Technical Support Associate

Synapse Financial Technologies
03.2021 - 08.2022

Remote Customer Service Representative

Convergys
05.2020 - 01.2021

Bachelor of Science (B.S.) - Computer Science

Novena University

Similar Profiles

CREATE PROFILE
CHRISTABEL YONREN