Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Christa Karin Pounds

Auburndale

Summary

Dedicated professional with a strong work ethic and exceptional attention to detail, previously with Roland's Swiss Pastry. Proven ability to enhance customer satisfaction through effective problem-solving and reliable service. Skilled in managing routines and multitasking, ensuring a clean and safe environment while driving sales and fostering repeat business.

Overview

55
55
years of professional experience

Work History

Home Sitter

James Howard
03.2025 - 04.2025
  • Fed and walked pets, cleaning up after pets indoors and outdoors.
  • Communicated with homeowner via phone or text.
  • Reduced homeowner stress levels by managing daily tasks such as collecting mail, watering plants, and taking care of pets.
  • Brought in mail and newspaper to maintain appearance of activity at client residence.
  • Performed light cleaning duties such as dusting, vacuuming, and wiping down bathrooms.
  • Fed and watered animals and replaced dirty bedding and litter boxes.
  • Cared for houseplants by frequently watering during owners' absence.
  • Secured locks and entryways to prevent unauthorized access by persons not approved by owners.
  • Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
  • Enhanced homeowner satisfaction by providing consistent updates and photographs of their pets and property during their absence.
  • Minimized risk of water damage, routinely inspected plumbing fixtures for leaks and addressed minor issues promptly.
  • Ensured pet well-being, administered medications and followed special care instructions as required.
  • Encouraged positive homeowner feedback, consistently met or exceeded expectations through attention to detail and proactive communication.

Sales Associate

Payless Shoes
06.2006 - 10.2008
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Bakery Manager

Roland's Swiss Pastry
06.2002 - 04.2004
  • Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Managed inventory and reduced waste, resulting in cost savings for the bakery.
  • Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.

Guderjahn (BookStore Owner Operator)

Self-employeed
04.1970 - 08.1989
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.

Education

Bachelor of Arts - Hotel Management

Frankfurt Business School
Frankfurt Germany
06-1973

High School Diploma -

Gustav-Heinemann
Borken Germany
06-1961

Skills

  • Patience and empathy
  • Reliability and punctuality
  • Positive reinforcement
  • Meal preparation
  • Language skills
  • Pet care experience
  • Strong work ethic
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking and organization
  • Critical thinking
  • Active listening
  • Creative problem solving
  • Conflict resolution
  • Managing routines
  • Discipline

Languages

German
Native or Bilingual

Timeline

Home Sitter

James Howard
03.2025 - 04.2025

Sales Associate

Payless Shoes
06.2006 - 10.2008

Bakery Manager

Roland's Swiss Pastry
06.2002 - 04.2004

Guderjahn (BookStore Owner Operator)

Self-employeed
04.1970 - 08.1989

Bachelor of Arts - Hotel Management

Frankfurt Business School

High School Diploma -

Gustav-Heinemann

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