Christal Alleyne
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Relations Manager
Oak Street Health
06.2023 - Current
- Assist patients with navigating medicare and insurance issues which includes coverage, benefits, summaries, eligibility and getting the most out of their plan
- Enhanced patient satisfaction by addressing concerns and providing timely resolutions.
- Streamlined communication processes for improved patient relations and overall experience.
- Support the clinic management team on operational activities as needed, including scheduling and billing
Receptionist/Optician
Chelsea Vision Associates
07.2022 - 06.2023
- Manage multiple tasks and met time-sensitive deadlines
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Paraprofessional
Department Of Education
11.2021 - 03.2023
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Collaborated with teachers to develop and implement individualized education plans for students with special needs.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
Training Supervisor
Doughnut Plant
10.2019 - 08.2020
- Assessed new employee skills and strengths to provide customized training
- Enhanced employee performance by developing comprehensive training programs tailored to individual needs.
- Formulated competency maps for various roles within the organization to assess current skill levels and determine future training requirements.
- Mentored new hires during their onboarding process, accelerating their integration into the company culture and work environment.
Specialist
Apple
11.2019 - 01.2020
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs
- Developed strong client relationships through consistent communication and attentive service.
- Led successful sales presentations to prospective clients, resulting in increased partnerships and collaboration opportunities.
- Listened and responded to customer requests and forwarded necessary information to superiors.
Customer Service Representative
King Teleservices
01.2019 - 10.2019
- Provided primary customer support to internal and external customers
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Shift Leader
Jacks Stir-Brew Coffee
05.2018 - 04.2019
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
Team Leader
Chik-Fil-A
09.2015 - 11.2016
- Contributed to team success by completing jobs quickly and accurately
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Education
Associate in Psychology -
Monroe Community College
Rochester, NY08.2024
GED -
Midtown Adult Learning Center
New York, NY11.2015
Skills
- Crisis management
- Phone etiquette
- Customer retention
- Customer support
- Leadership
- Behavior Management
- Autism Experience
- Assistant Manager Experience
- Telecommunication
- Classroom experience
- Front desk
- EMR systems
- Typing
- Data collection
- Medical terminology
- Customer service
- Google Docs
- Medical Terminology Understanding
- Conflict resolution
- Interpersonal skills
Certification
- Food Handler Certification
- Teaching Assistant, Level 1
Timeline
Patient Relations Manager
Oak Street Health
06.2023 - Current
Receptionist/Optician
Chelsea Vision Associates
07.2022 - 06.2023
Paraprofessional
Department Of Education
11.2021 - 03.2023
Specialist
Apple
11.2019 - 01.2020
Training Supervisor
Doughnut Plant
10.2019 - 08.2020
Customer Service Representative
King Teleservices
01.2019 - 10.2019
Shift Leader
Jacks Stir-Brew Coffee
05.2018 - 04.2019
Team Leader
Chik-Fil-A
09.2015 - 11.2016
Associate in Psychology -
Monroe Community College
GED -
Midtown Adult Learning Center
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