Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Languages
Timeline
Generic

Lorpu Reffell

Sacramento,CA

Summary

I have 14 years of experience in the health care industry. Service-focused nursing professional with excellent patient-care, charting skills, ability to work with limited supervision, collaborating with Geriatric patient. Compassionate, empathetic and technically skilled in attending to patients in diverse healthcare settings. BLS, First Aid, and CPR certified (current). Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.

Overview

18
18
years of professional experience
1
1
Certification

Work History

CNA

Northern California Caregivers
Sacramento, CA
10.2023 - Current
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Assisted patients in ambulation and transfers using proper body mechanics.
  • Performed vital sign assessments, such as taking blood pressure and temperature.
  • Documented patient care services by charting in designated areas.
  • Reported changes in patient conditions to registered nurse or physician.
  • Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
  • Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
  • Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
  • Demonstrated excellent customer service skills when interacting with patients, families and guests.
  • Educated patients on self-care techniques that would help them maintain their independence.
  • Transported residents within the facility as needed.
  • Recognized signs, symptoms of abuse, neglect and reported them per policy.
  • Assisted residents with bathing and dressing to promote personal hygiene.
  • Supported non-ambulatory residents in range of motion exercises.

Job Coach

Community Integrated Work Program
Sacramento, CA
10.2023 - Current
  • Providing direct supervision and training of persons with developmental disabilities in a community setting, assisting in group and work activities.
  • providing constant supervision, care, training and job coaching of clients, assists in developing and implementing training objectives and interventions strategies for clients, record-keeping, and operating passenger vans to transport clients.
  • Collaboration with Program Director and Program Coordinators.

Job Coach

Lancaster Disabilities and Special needs
04.2009 - Current
  • Assessed job duties evaluated starting skills and developed individual training plans
  • Collaborated with job developers to make more than 50 presentations to employers and community groups to promote job opportunities for participants
  • Monitored progress of participants and documented daily hours
  • Assisted time studies to comply with Department of Labor requirements
  • Conducted job analysis one-on-one training job coaching and skill development for more than 60 participants
  • Developed specific plans to guide progressive training of individuals so that they are eventually self-sufficient in their jobs
  • Worked with area employers to determine their work needs and to find appropriate roles for program participants
  • Assisted and coordinated and led more than 50 safety training sessions.

Phlebotomist

Divine Health Academy
01.2016 - 01.2018
  • Completed 120 hours of class room and clinical trainings as a Phlebotomist.

Customer Service Representive

African Christian fellowship
01.2006 - 01.2008
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times
  • Responding promptly to customer inquiries
  • Communicating with customers through various channels
  • Acknowledging and resolving customer complaints
  • Knowing our products inside and out so that you can answer questions
  • Processing orders, forms, applications, and requests
  • Keeping records of customer interactions, transactions, comments, and complaints
  • Communicating and coordinating with colleagues as necessary
  • Providing feedback on the efficiency of the customer service process
  • Managing a team of junior customer service representatives
  • Ensure customer satisfaction and provide professional customer support.

Certified Nursing Assistant

York technical college
01.2005

Education

York technical college
01.2005

Divine Health Academy

Skills

  • Patient care
  • Capillary puncture
  • Change colostomy bags
  • Electronic medical records
  • Urine and stool sample collection
  • Vital sign and patient monitoring
  • Catheter change
  • HIPPAA training
  • OSHA training
  • Patient advocacy and support
  • Maintain regulatory requirements
  • Phlebotomist
  • Job coach
  • Coordinated training
  • On-site supervision
  • Employment social and behavioral skills
  • Assess job duties
  • Evaluate starting skills
  • Develop individual training plans
  • Make presentations
  • Monitor progress
  • Document daily hours
  • Assist time studies
  • Conduct job analysis
  • One-on-one training
  • Skill development
  • Guide progressive training
  • Work with area employers
  • Coordinate and lead safety training sessions
  • 14 years of experience in the health care industry
  • Service-focused nursing professional
  • Excellent patient-care
  • Charting skills
  • Ability to work with limited supervision
  • Collaborating with Geriatric patient
  • Compassionate
  • Empathetic
  • Technically skilled
  • BLS certified
  • First Aid certified
  • CPR certified
  • Maintaining a positive, empathetic, and professional attitude
  • Responding promptly to customer inquiries
  • Communicating with customers
  • Resolving customer complaints
  • Product knowledge
  • Processing orders, forms, applications, and requests
  • Keeping records of customer interactions
  • Coordinating with colleagues
  • Providing feedback on customer service process
  • Managing a team of junior customer service representatives
  • Ensure customer satisfaction
  • Professional customer support
  • CPR Certification
  • Certified Nursing Assistant

Certification

  • CPR Certification
  • CERTIFIED NURSING ASSISTANT

Additional Information

I have 14 years of experience in the health care industry. Service-focused nursing professional with excellent patient-care, charting skills, ability to work with limited supervision, collaborating with Geriatric patient. Compassionate, empathetic and technically skilled in attending to patients in diverse healthcare settings. BLS, First Aid, and CPR certified (current).

Languages

English

Timeline

CNA

Northern California Caregivers
10.2023 - Current

Job Coach

Community Integrated Work Program
10.2023 - Current

Phlebotomist

Divine Health Academy
01.2016 - 01.2018

Job Coach

Lancaster Disabilities and Special needs
04.2009 - Current

Customer Service Representive

African Christian fellowship
01.2006 - 01.2008

Certified Nursing Assistant

York technical college
01.2005

York technical college

Divine Health Academy

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Lorpu Reffell