Charlie Guzman
Moline ,IL
Summary
Motivated and results-driven Amazon operations associate with hands-on experience in Stow and Pick, demonstrating strong ownership, problem-solving, and adaptability in a fast-paced fulfillment environment. Proven ability to apply cross-department knowledge to troubleshoot operational issues, support and train new associates, and promote safety, quality, and productivity. Brings a leadership mindset, strong communication skills, and a commitment to continuous improvement, earning trust through teamwork, accountability, and a bias for action. Seeking to advance into a Process Assistant role to support associates, improve daily operations, and deliver results aligned with Amazon's Leadership Principles.
Overview
13
13
years of professional experience
Work History
Flex Associate
Amazon
Davenport , IA
04.2026 - Current
- Stowed merchandise in warehouse bins using scanner and inventory system.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Operated handheld scanners to pick, pack, and stow Amazon fulfillment orders.
- Sorted customer packages for dispatch across inbound and outbound work areas.
- Inspected inventory for accuracy, damage, and proper labeling.
Costumer Service
Group O
Milan , Illinois
11.2024 - Current
- Answered incoming calls promptly and provided effective customer service.
- Handled customer service inquiries by addressing calls and email responses efficiently.
- Managed phone and online customer requests within assigned turnaround time, enhancing customer satisfaction.
- Partnered with sales, marketing, and customer service teams to support effective online strategies.
Pharmacy Call Center Representative
Walmart Pharmacy
Dallas , TX
10.2021 - 08.2024
- Answered Walmart Pharmacy calls for prescription refills and status questions.
- Communicated effectively with pharmacy staff to ensure prompt order fulfillment and delivery of medications to customers.
- Routed medication questions to pharmacists for clinical review.
- Verified patient information using Walmart Pharmacy records and HIPAA guidelines.
- Updated patient profiles with insurance details and contact information.
Line Lead
Hill and Valley
Rockisland , IL
08.2019 - 10.2021
- Led bakery line operations at Hill and Valley, coordinating daily production flow.
- Led and influenced team members through actions and expectations to meet improvement goals.
- Directed team members on line tasks, safety rules, and work procedures.
- Monitored product quality and checked packages for accuracy during shift work.
- Communicated schedule changes and production needs with supervisors and crew.
- Maintained clean work areas and followed food safety requirements throughout shift.
Manager
Mcdonalds
Moline , IL
05.2013 - 07.2019
- Managed shift operations and supervised crew at McDonald's restaurant
- Trained crew members on service standards and food preparation procedures
- Monitored food safety, sanitation, and cleanliness across workstations
- Resolved customer concerns and supported fast service recovery
- Handled cash procedures and balanced register transactions
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
High School Diploma -
Moline High School
Moline, IL05-2015
Skills
- Inventory management
- Has 1-3 years of experience as a people leader
- Has 1 years of experience with Microsoft Outlook, Word, and Excel, including email management, scheduling, updating spreadsheets, and report writing
- Demonstrates good problem-solving skills, including the ability to identify problems, collect information, and create different solutions
- can work a flexible schedule/shift and work area, including weekends, nights, and/or holidays
- Has a High School or equivalent diploma
- Partners effectively with others, encouraging teamwork
Timeline
Flex Associate
Amazon
04.2026 - Current
Costumer Service
Group O
11.2024 - Current
Pharmacy Call Center Representative
Walmart Pharmacy
10.2021 - 08.2024
Line Lead
Hill and Valley
08.2019 - 10.2021
Manager
Mcdonalds
05.2013 - 07.2019
High School Diploma -
Moline High School