Summary
Overview
Work History
Skills
Certification
Affiliations
Languages
References
Timeline
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Christal Billegas

Kansas City,KS

Summary

Dynamic Shift Leader with a proven track record at Jersey Mike's Subs, excelling in task delegation and customer service. Expert in inventory management and health code compliance, I foster team engagement and operational efficiency, ensuring high customer satisfaction and seamless operations. Committed to mentoring staff and enhancing performance through effective training.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Shift Leader

Jersey Mike's Subs
San Diego, CA
09.2021 - 01.2025
  • Delegated tasks to employees and monitored activities and task completion.
  • Monitored and maintained equipment to ensure operational efficiency.
  • Adhered to all health code regulations while preparing food items for customers.
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Resolved customer complaints promptly and professionally.
  • Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
  • Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
  • Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
  • Resolved customer complaints promptly to maintain a high level of satisfaction.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • ServSafe certified from 8/30/2023 to 8/30/2028.
  • Phase 1 through 3 completion.

Shift Leader

Jack in the Box
Phoenix, AZ
02.2011 - 08.2015
  • Analyzed company's expenditures and developed financial models.
  • Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
  • Adhered to all health code regulations while preparing food items for customers.
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Resolved customer complaints promptly and professionally.
  • Operated cash registers and balanced cash drawers to ensure accuracy in transactions.

Skills

  • Task delegation
  • Customer service
  • Equipment maintenance
  • Employee training
  • Inventory management
  • Cash handling
  • Health code compliance
  • Menu knowledge
  • Team leadership
  • Operational efficiency
  • Decision-making capacity
  • Sales and upselling
  • Safety processes and procedures
  • Motivational leadership
  • Staff engagement

Certification

  • Servsafe

Affiliations

  • Worked with rehabs
  • community outreach
  • church donations
  • sponsorship

Languages

English
Native/ Bilingual
Spanish
Professional

References

References available upon request.

Timeline

Shift Leader

Jersey Mike's Subs
09.2021 - 01.2025

Shift Leader

Jack in the Box
02.2011 - 08.2015
  • Servsafe

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Christal Billegas