Summary
Overview
Work History
Education
Skills
Timeline
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Christal DeVore

Jacksonville

Summary

Proven leader and efficient problem-solver, I excel in customer service and bakery/deli equipment operation, honed over years at Walmart. My friendly demeanor and teamwork have consistently enhanced customer satisfaction and operational productivity, achieving significant improvements in team performance and customer retention.

Developed strong customer service and teamwork skills in busy retail environment, ensuring quality and efficiency. Adaptable and quick to learn new processes, with keen eye for detail and commitment to maintaining high standards. Looking to transition into new field where these skills can be effectively utilized and expanded.

Overview

24
24
years of professional experience

Work History

Bakery/Deli Associate

Walmart
02.2023 - Current
  • Assisted customers with special orders for events, ensuring accurate fulfillment and timely delivery.
  • Adhered to store policies and procedures in order to maintain a safe and professional working environment for all employees.
  • Collaborated with team members to improve overall department efficiency and productivity.
  • Ensured compliance with food safety standards by properly storing, labeling, and handling ingredients.
  • Enhanced customer satisfaction by providing exceptional service and maintaining a clean, organized bakery/deli area.
  • Provided support to other departments during peak hours or staff shortages, showcasing adaptability within the store setting.
  • Gained expertise in various bakery/deli equipment operation, including ovens, slicers, mixers, fryers, and scales for efficient production of goods.
  • Addressed customer inquiries or complaints promptly while escalating issues when necessary to ensure complete resolution of concerns.
  • Checked expiration dates and rotated products to verify freshness and avoid spoilage.
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.

Bakery/Deli Team Lead

Walmart
11.2020 - 02.2023
  • Maintained clean and organized workspaces, promoting efficiency within the deli team operations.
  • Established strong rapport with customers by delivering exceptional service consistently over time.
  • Evaluated employee performance regularly, offering constructive feedback for continuous improvement opportunities.
  • Trained new team members on proper food handling, sanitation, and safety procedures for a safer working environment.
  • Ensured compliance with federal, state, and local regulations regarding food safety and sanitation practices.
  • Monitored inventory levels closely to prevent stockouts while minimizing excess waste from expired products.
  • Conducted regular equipment maintenance checks for optimal performance and minimal downtime.
  • Utilized strong communication skills to resolve customer complaints promptly, maintaining positive relationships.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.
  • Monitored inventory levels to order new supplies and maintain consistent stock.
  • Learned other teammates' work tasks to train as backup.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.


Fresh Cap Supervisor

Walmart
08.2020 - 11.2020
  • Mentored junior staff members, fostering professional growth and development within the team.
  • Ensured compliance with company policies and procedures, maintaining a safe and efficient work environment.
  • Assisted with cleaning all fresh departments and maintaining backrooms.
  • Managed staff schedules effectively, balancing workload distribution while maintaining adequate coverage during peak periods or absences.
  • Handled employee concerns professionally, resolving issues promptly while preserving positive workplace morale.
  • Kept team members aware of stock availability and arrivals of new product.
  • Upheld company values consistently through leading by example and promoting a culture of professionalism within the team.
  • Analyzed performance metrics to identify areas for improvement and implemented necessary changes for better results.
  • Maintained a high level of employee engagement by fostering open communication channels, providing regular feedback, and recognizing outstanding performance.
  • Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.

Overnight Support Manager

Walmart
10.2016 - 08.2020
  • Reduced staff turnover by fostering a positive work environment and addressing employee concerns promptly.
  • Unloaded trucks and used forklifts and pallet jacks to move product to correct areas within warehouse.
  • Improved team efficiency by implementing streamlined scheduling and task delegation processes.
  • Assisted with store merchandising projects, ensuring proper product placement and presentation for customer satisfaction.
  • Provided exceptional customer service by addressing customer inquiries, resolving issues, and maintaining a welcoming store atmosphere.
  • Ensured smooth store operations during overnight shifts by effectively managing personnel and resources.
  • Trained new employees on company policies, procedures, and job duties to facilitate their successful integration into the team.

Support Manager

Walmart
06.2015 - 10.2016
  • Fostered positive team culture, encouraging open communication and collaboration among team members.
  • Created reports on team performance, identifying areas of strength as well as opportunities for improvement.
  • Coached employees through day-to-day work and assigned daily tasks.
  • Lead by example picking, stocking, and bining merchandise.
  • Check schedules, do attendance, and plan tasks for associates daily.

Walmart Associate

Walmart
11.2010 - 06.2015
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
  • Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
  • Ensured proper rotation of perishable goods to maintain freshness and comply with health regulations.
  • Provided backup support to cashiers during peak hours, resulting in shorter wait times for customers.
  • Greeted customers and directed to requested products.
  • Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
  • Demonstrated flexibility in adapting to different store sections as needed, supporting a cohesive stocking team environment across departments.
  • Aided in training new team members on best practices for stocking procedures and inventory management systems.
  • Stocked designated items on shelves, end caps and displays.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.

Live-In Carer

In Home Care
12.2005 - 05.2006
  • Managed medication administration for accuracy, ensuring proper dosages were taken at the appropriate times.
  • Developed trusting relationships with clients through empathetic listening and genuine concern for their wellbeing.
  • Implemented personalized care plans designed to address each client''s unique needs and goals effectively.
  • Provided nutritious meal planning and preparation, catering to individual dietary needs and preferences.
  • Maintained a clean and comfortable living environment through regular housekeeping duties and laundry services.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted with daily living activities, running errands, and household chores.

Head Hostess

Dennys Restaurant
06.2004 - 11.2005
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Streamlined the seating process for increased efficiency and reduced wait times for guests.
  • Coordinated large parties and events, ensuring seamless service from arrival through departure.
  • Maintained a clean, organized hostess stand, contributing to an inviting ambiance throughout the restaurant.
  • Provided support to servers during busy periods by assisting with drink orders or clearing tables as needed.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Completed daily side work and opening and closing duties without fail.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.

Sales Associate

JcPennys
07.2000 - 09.2003
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.

Education

High School Diploma -

Sandalwood High School
Jacksonville, FL
06-2002

Skills

  • Excellent Customer service
  • Friendly and outgoing
  • Stocking and merchandising
  • Bakery and Deli equipment knowledge
  • Phone etiquette
  • Positive attitude
  • Teamwork and collaboration
  • Cleaning and organization
  • Listening skills
  • Quick Learner
  • Register trained
  • Multitasking and organization

Timeline

Bakery/Deli Associate

Walmart
02.2023 - Current

Bakery/Deli Team Lead

Walmart
11.2020 - 02.2023

Fresh Cap Supervisor

Walmart
08.2020 - 11.2020

Overnight Support Manager

Walmart
10.2016 - 08.2020

Support Manager

Walmart
06.2015 - 10.2016

Walmart Associate

Walmart
11.2010 - 06.2015

Live-In Carer

In Home Care
12.2005 - 05.2006

Head Hostess

Dennys Restaurant
06.2004 - 11.2005

Sales Associate

JcPennys
07.2000 - 09.2003

High School Diploma -

Sandalwood High School

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Christal DeVore