Christal Dougherty
Earlville,NY
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Ambitious Technology Lead with 5+ years successfully aligning internal and external technical resources to provide consistent and reliable progress toward business goals. Proponent of human-centric management approach and owner of deep technological expertise. Adept at combining scientific tools and common sense to maintain uptimes and exceed service level agreements.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Technology Lead
McDonald's
Syracuse/Watertown Area , IN
01.2018 - Current
- Offered technical leadership to junior personnel and other team leaders, providing expertise with hands on training.
- Monitored employee tasks to gauge business functions and inefficiencies.
- Led technology governance efforts, planning upgrades, hardware refreshes and software updates.
- Investigated system issues and implemented resolutions to reduce downtime.
- Improved systems with addition of new features and infrastructure.
- Serves as primary point of contact for all Managed Service Providers (MSP), maintaining healthy business relationships through constant communication.
- Maintained authoritative knowledge through continued education and ongoing training.
- Drafted technology buying budget plans, prioritizing vital purchases to provide maximal impact from tech spending.
- Troubleshot systems comprised of Internet connectivity.
- Researched and adopted new technologies to add value to existing offerings.
- Fostered strong relationship between technology team and managers to align efforts.
General Manager
McDonald's (Col-Jac Llc)
Hamilton, NY
05.1995 - Current
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Reduced financial inconsistencies while assessing and verifying food cost within restaurant.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Trained new employees on proper protocols and customer service standards.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed budget implementations, employee evaluations, and contract details.
- Trained and guided team members to maintain high productivity and performance metrics of at least 45-50 employees at any given time at store level.
- Lead in recruiting, hiring and training of team members and management.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Formulated policies and procedures to streamline operations.
- Interacted well with customers to build connections and nurture relationships.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Education
Associate of Arts - PSHY
Davis College
Johnson City, NYHigh School Diploma -
Valley Heights Christian Academy
Norwich, NY06.1996
Skills
- Project Planning
- IT Systems Support
- Technical Specification Updates
- Project Management
- Installing Windows 10 Project
- Network Configuration
- Technology Planning
- Implementing Projects
- Software Integration
- Operating System Installation
- Cash Register Operations
- Business Planning and Development
- Cash Handling Expertise
- Customer Relationship Management
- Business Administration
- Hiring and Training
- Team Leadership
- Bank Deposit Preparation
- Store Opening and Closing
- Guest Satisfaction
- Labor and Food Cost Control
- Inventory Management
- Safety Awareness
- Time Management
- Maintenance and Repair Management
Certification
- HAMBUGER UNIVERSITY 2004
- OTP 3 - 2018 (training certificates can be provided)
- SERVE SAFE Training - PROCTOR CERTIFIED 11/01/2021
Personal References
Can be provided if needed
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Technology Lead
McDonald's
01.2018 - Current
General Manager
McDonald's (Col-Jac Llc)
05.1995 - Current
Associate of Arts - PSHY
Davis College
High School Diploma -
Valley Heights Christian Academy
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