Summary
Overview
Work History
Education
Skills
Additional Information
Groups
Timeline
Generic

Christal Duree

Harrah,OK

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

12
12
years of professional experience

Work History

Member Engagement Customer Service Coordinator

Signify Health
10.2023 - Current
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
  • Collaborated with cross-functional teams to identify areas of improvement and implement effective solutions.
  • Developed and implemented new customer service protocols, resulting in improved resolution rates and customer feedback.
  • Contributed to the development and implementation of a customer feedback survey, analyzing results to identify areas for potential improvement.

Member Engagement Coordinator

Signify Health
07.2022 - 10.2023
  • Used multiple information systems to analyze interactions and deliver detailed results.
  • Strengthened relationships with members through regular communication and personalized support.
  • Collaborated with cross-functional teams to ensure consistent messaging and cohesive member experiences.
  • Adapted quickly to changing member needs and priorities in a fast-paced, dynamic environment, ensuring continued relevance and value for our members.
  • Identified members' needs and matched to product or service in best interest.
  • Managed member relationships by resolving problems.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.

Teller

Chase Bank
11.2017 - 04.2019
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.

Mortgage Servicing Specialist

Midland Mortgage Co
10.2016 - 06.2017
  • Reduced delinquency rates by proactively identifying at-risk borrowers and implementing tailored loss mitigation strategies.
  • Provided exemplary customer service during all interactions with borrowers, lenders, insurers, and legal representatives within the mortgage ecosystem.
  • Enhanced loan servicing processes by implementing efficient workflow systems and streamlining communication channels.
  • Assisted in the development and implementation of new training programs for incoming Mortgage Servicing Specialists, fostering a culture of continuous learning and improvement.

BDC Manager

Rick's Auto Sales
05.2015 - 10.2016
  • Spearheaded special projects aimed at driving continuous improvement within the department''s processes and systems.
  • Offered incentives to reschedule no-show and canceled appointments.
  • Collaborated with sales leadership to develop competitive pricing strategies that aligned with company objectives and market trends.
  • Cultivated a culture of collaboration between various departments such as Sales, Marketing, Finance, among others through regular communication and coordination.
  • Improved team productivity by developing comprehensive training programs, monitoring performance metrics, and providing ongoing feedback.

Wound Care Technician

Specialty Hospital
02.2012 - 09.2013
  • Developed treatment plans according to current wound care protocols.
  • Assisted physicians in complex wound care procedures, ensuring optimal patient outcomes.
  • Educated patients on proper at-home wound care techniques, significantly reducing readmission rates.
  • Improved patient comfort by skillfully applying dressings and compression wraps to various types of wounds.

Education

Bachelor of Science - Business Administration

Southern New Hampshire University
Hooksett, NH
05.2026

Associate in Nursing -

OSU-OKC
Oklahoma City, OK
05.2024

Certificate in Health science -

Eoc Tech
Choctaw, OK
05.2010

High school or equivalent in Education -

Jones High school General Education
Jones, OK
05.2010

Skills

  • Customer Focus
  • Complaint Handling
  • Documentation skills
  • Quality Assurance
  • Call flow maximization
  • Call center experience
  • CRM Software
  • Performance monitoring
  • Customer Service
  • Microsoft Outlook, Word, and Excel
  • Customer-focused
  • Work Prioritization
  • Meticulous attention to detail
  • Time Management
  • Problem-Solving
  • Cross-Functional Collaboration

Additional Information

I am punctual, determined, hardworking, and highly goal oriented. I believe I would be a great asset to the right company.

Groups

  • Phi Theta Kappa, 01/01/20, Present, Recognizes academic achievement and provides opportunities for me to grow as a scholar and leader., Current GPA 3.4, Presidents honor roll, Vice Presidents honor roll
  • National Honor Society, 01/01/20, Present, Serves to recognize demonstrated excellence in the areas of scholarship, service, leadership, and character.

Timeline

Member Engagement Customer Service Coordinator

Signify Health
10.2023 - Current

Member Engagement Coordinator

Signify Health
07.2022 - 10.2023

Teller

Chase Bank
11.2017 - 04.2019

Mortgage Servicing Specialist

Midland Mortgage Co
10.2016 - 06.2017

BDC Manager

Rick's Auto Sales
05.2015 - 10.2016

Wound Care Technician

Specialty Hospital
02.2012 - 09.2013

Bachelor of Science - Business Administration

Southern New Hampshire University

Associate in Nursing -

OSU-OKC

Certificate in Health science -

Eoc Tech

High school or equivalent in Education -

Jones High school General Education

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Christal Duree