Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
StoreManager

Christal Hanson

Education, medical billing
Tonganoxie,KS

Summary

I have a background in medical billing, have been a billingmanager for KU Internal Medicine Foundation for 10 years from 1986 until 1996 with a four million dollar A/R and turn around time was 90 days. .Kansas Legislature decided the providers needed to be combined with the hospital billing.

I have experience as an elementary school teacher in private and public school. I have run my own preschool program while living in Washington state.

I also have been an EMT and have trained home guard dogs, normal dog training, and, for the police drug dogs and police dogs. I am driven to improve productivity, resolve delinquencies and drive process updates to modernize systems and maximize effectiveness. Bringing 54years of experience in education, medical billing, counseling and more.

Overview

50
50
years of professional experience

Work History

Patient Account Specialist

Barnes Healthcare Management
11.2019 - 05.2024
  • Maintained high levels of data accuracy with meticulous attention to detail in processing insurance claims and updating patient records.
  • Collaborated with interdisciplinary teams to optimize billing procedures and ensure timely reimbursements from insurance providers.
  • Electronically submitted bills according to compliance guidelines.
  • Expedited claim resolutions by skillfully navigating complex insurance policies, regulations, and guidelines.
  • Promoted a culture of continuous improvement within the Patient Accounts team by participating in regular staff meetings, offering constructive feedback on department processes, systems, tools for achieving objectives more effectively.
  • Posted insurance payments and did followup on denials.

Install, Train and Support Medical Software

PDS
11.2004 - 11.2019
  • Created reports on project progress
  • Installed EHR and Practice Management software
  • Trained staff at clinic onsite on the software
  • Traveled back to the site to take them live and stayed about 3 days to ensure understanding of the systems
  • Took support calls from customers with problems or questions

Insurance Supervisor

Johnson County Orthopedics
05.2004 - 11.2005
  • Reduced claim processing time by implementing efficient workflow systems and streamlining communication channels.
  • Monitored industry trends and regulatory changes to ensure compliance with state and federal laws, minimizing risk exposure for the company.
  • Effectively managed escalated complaints from customers while maintaining a professional demeanor and upholding the company''s reputation.
  • Streamlined claims management process through implementation of an advanced tracking system, reducing turnaround time significantly.
  • Enhanced customer satisfaction levels by consistently addressing client concerns and resolving issues promptly.
  • Complied with established internal controls and policies.
  • Established and checked coding procedures, monitored reports and updated internal files.

New Student Orientation Counselor

Excelsior Springs Job Corps Center
11.2001 - 05.2004
  • Assisted students in setting realistic goals, developing action plans, and monitoring progress towards achievement.
  • Maintained accurate documentation of students interactions, assessments, and progress notes for effective case management.
  • Educated students on available community resources, fostering a sense of empowerment and self sufficiency
  • Improved student satisfaction through consistent communication, empathy, and understanding of their unique challenges.
  • Guided students in developing skills and strategies for dealing with problems.
  • Implemented behavioral modification strategies to help students develop healthier coping mechanisms.
  • After student chose what occupation they would like to learn guided them through the tranfer process to the counselor in that trade.

Residential Advisor

Excelsior Springs Job Corps
01.2001 - 11.2001
  • Monitored common areas and enforced quiet hours, promoting a respectful living environment for all residents.
  • Collaborated with fellow Residential Advisors to plan and host engaging social events for residents.
  • Assisted students in handling tough situations to resolve problems.
  • Enforced rules and regulations to maintain order and safety in residence hall.
  • Provided supervision for cafeteria, laundry and special activities of facility.
  • Conducted regular safety inspections to ensure compliance with housing policies and regulations.
  • Promoted diversity and inclusion to create welcoming and inclusive living environment for all students.
  • Fostered productive and supportive environment for academic and social success.
  • Enhanced resident satisfaction by addressing concerns and resolving issues promptly.
  • Guided students to integrate into both academic and social communities on campus.
  • Advised students on available resources regarding academic support services or personal counseling opportunities.
  • Facilitated roommate mediation sessions to resolve conflicts and foster positive relationships among resident pairs or groups.
  • Participated in annual training programs to stay current on best practices in residential advising and student support services.
  • Provided support to residents during emergencies, coordinating with appropriate campus resources as needed.
  • Participated in staff meetings and training to stay informed on policies and procedures.
  • Cultivated a sense of belonging among residents by fostering meaningful connections between individuals from diverse backgrounds.
  • Maintained accurate records of building maintenance needs, submitting work order requests in a timely manner.
  • Assisted with move-in and move-out processes, streamlining the transition for new and departing residents.
  • Mediated conflict to provide safe and secure environment through policy enforcement.
  • Maintained communication with students' counselors, instructors and staff members to promote supportive environment.
  • Supervised and mentored students to promote safety and wellbeing.
  • Managed administrative tasks such as incident reporting, room assignments, and key distribution efficiently.
  • Solved grievances and complaints by collaborating with residents.
  • Conducted daily welfare checks and coordinated with facility staff to meet resident needs.
  • Promoted positive relations between residents and staff.
  • Supported personal needs of residents dealing with diverse conditions.
  • Facilitated floor meetings to discuss concerns, review complaints, and convey information about policy changes.
  • Responded to student inquiries and concerns, offering support and guidance.
  • Provided swift and knowledgeable emergency support in line with campus crisis protocols.
  • Facilitated smooth transition of new students into residential program.

Day Care Director

Child Care Services
02.2000 - 01.2001
  • Ensured safety of children by enforcing strict health and safety guidelines in compliance with state regulations.
  • Managed administrative tasks such as record-keeping, billing, and reporting to ensure efficient operation of the daycare center.
  • Implemented ongoing professional development opportunities for staff members, improving overall quality of care provided at the facility.
  • Brought center into full compliance with licensing and safety regulations for fire and disaster preparedness, Department of Public Health codes and USDA nutritional guidelines.
  • Enhanced children''s emotional and social development by implementing age-appropriate programs and activities.
  • Streamlined daycare operations through effective scheduling, staff management, and budget control.
  • Promoted a positive learning culture by modeling appropriate behavior management strategies for staff members to emulate.
  • Reviewed and updated emergency preparedness procedures regularly to maintain a safe environment for children and staff members.
  • Increased parent satisfaction by maintaining open communication channels and addressing concerns promptly.
  • Implemented continuous improvement initiatives based on feedback from parents, staff members, licensing agencies, or external consultants.
  • Maintained a clean, organized, and welcoming environment for children to feel comfortable exploring their surroundings.
  • Established partnerships with local schools to facilitate smooth transitions for children entering kindergarten.
  • Organized and engaged in recreational activities such as games and puzzles.
  • Identified signs of potential emotional or developmental concerns in children and brought to parent or guardian attention.
  • Communicated with owners, board members and support team concerning personnel matters.
  • Managed, observed and evaluated lead teachers, teacher assistants and kitchen staff.

Education

Bachelor of Arts - Major: Elementary Education Minor: Psychology

Mid America Nazarene University
05.1975

High School Diploma -

Turner High School
Kansas City, KS
05.1971

Skills

  • HIPAA understanding
  • Medicare and Medicaid knowledge
  • Patient Care
  • Team Collaboration
  • HIPAA Compliance
  • Verbal and written communication
  • Collections experience
  • Patient account management
  • Insurance Verification
  • Medical Terminology
  • Payment Processing
  • Administrative Support
  • Medical Billing
  • Conflict Mediation
  • Insurance collaboration
  • Report Generation
  • Interviewing ability
  • Healthcare Revenue Cycle
  • Data entry proficiency
  • Insurance Billing
  • Follow-up skills
  • Medical terminology knowledge
  • Coding
  • Problem-Solving
  • Updating Customer Accounts
  • Reliability
  • Excellent Communication
  • Clear Communication
  • Adaptability and Flexibility
  • Microsoft Office
  • Documentation and Recordkeeping
  • Conflict Resolution
  • Accurate payment posting
  • Problem Identification
  • Account Monitoring
  • Professionalism
  • Pleasant Telephone Demeanor
  • Basic Mathematics
  • Training and Teaching

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Patient Account Specialist

Barnes Healthcare Management
11.2019 - 05.2024

Install, Train and Support Medical Software

PDS
11.2004 - 11.2019

Insurance Supervisor

Johnson County Orthopedics
05.2004 - 11.2005

New Student Orientation Counselor

Excelsior Springs Job Corps Center
11.2001 - 05.2004

Residential Advisor

Excelsior Springs Job Corps
01.2001 - 11.2001

Day Care Director

Child Care Services
02.2000 - 01.2001

Bachelor of Arts - Major: Elementary Education Minor: Psychology

Mid America Nazarene University

High School Diploma -

Turner High School

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Christal HansonEducation, medical billing