Hi, I’m
Christal Howe
Pulaski,VA
Summary
Using my previous training and accumulated knowledge I seek to expand my horizon and continue to grow. Leaving my home town, in Virginia, behind and traveling onwards to Galveston. With twenty years of General Management experience I expect to bring value to your establishment and become an irreplaceable asset, willing to go the lengths necessary for success.
Overview
2
years of professional experience
Work History
Speedway/711Radford, Virginia
Store Manager
06.2024 - 02.2025
Job overview
- Balanced sales, to facilitate opening and closing duties.
- Monitored progress by establishing plans, budgets and measuring results.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Operation RIS 2.0
- Delicate task and chores for team members
- Logical thinker
- Time management
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Prepared staff work schedules and assigned team members to specific duties.
- Monitored employee performance and identified performance gaps for corrective action.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
Wendy'sPulaski, Virginia
General Manager
03.2023 - 07.2023
Job overview
- Created schedules and monitored payroll to remain within budget.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Monitored progress by establishing plans, budgets and measuring results.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Ensured compliance with local health department regulations regarding food safety standards.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Education
New River Community CollegeDublin, VA
Some College (No Degree) from Nursing
University Overview
- I got a certificate for a CNA
Skills
- Sersafe
- Team motivation
- Store operations
- Vendor management
- RIS 20
- 7 Now
- Shift checklists
- Inventory control
- Accurate cash handling
- Sales strategies
- Sales professional
- Team leadership and coaching
- Supply ordering
- Performance reviews
- Retail inventory management
- Team building
- Leading staff meetings
- Recruiting and hiring
- Opening and closing procedures
- Staff supervision
- MS office proficient
- Inventory oversight
- Employee training
- Hospitality and accommodation
- Goals and performance
- Payroll management
- Bank and safe deposits
- Security system monitoring
- Budget administration
- Inventory management
- Pricing strategies
- Employee engagement
- Budgeting and cost control
- Retail merchandise quality standards
- Employee scheduling
- Risk management
- Customer relations
- Expense tracking
- Store displays
- Customer service
- Policies and procedures
- Multitasking and organization
- Customer response
- Delegating work
- Store opening and closing
- Employee terminations
- Staff performance improvement
- Verbal and written communication
- Training and mentoring
- Problem-solving
- Friendly and positive
- Bank deposit procedures
- Sales analysis
- Staff management
Timeline
Store Manager
Speedway/711
06.2024 - 02.2025
General Manager
Wendy's
03.2023 - 07.2023
New River Community College
Some College (No Degree) from Nursing
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