Christal Hutton
Raleigh,NC
Summary
I have many years of experience in inventory and technology. I have accumulated a wealth of knowledge in managing, researching, and implementing various processes and solutions that have resulted in high levels of accuracy and efficiency in maintaining accurate data and ease of processing.
Overview
11
11
years of professional experience
Work History
Help Desk Technician
Workplace Options
03.2022 - Current
- Manages IT Procurement for US and Canada. Often coordinates with international purchasing and licensing.
- Consistently engaging with multiple vendors to find the best products at the best price to suite our business needs.
- Processes and tracks the status of various purchases for the company.
- Expert in managing Microsoft Administrative Console: Creating user accounts on premises and on exchange, setting up and assigning users Microsoft Teams Groups, managing various Microsoft licenses for users, administrative support
for Sharepoint, troubleshooting Microsoft exchange issues, experience with
Azure. - Expert in managing Active Directory
- Administrator of Global Adobe Console, Employee Recognition Software: WorkTango, Jira, Dameware,
Lansweeper, JAMF, and Rogers Cellular for our Canadian Accounts.
Help Desk Technician
Wayne Homes
11.2019 - 02.2022
- Was the solo Help Desk Technician for a 200 person company.
- Created and managed all VoIP accounts. This also included orchestrating two VoIP company transitions. One occurring by an acquisition and the other by switching to a different company at the end of our contract. This required detailed work in managing the transfer of all of our individual, group and fax numbers for 11locations.
- Created and managed all cellular accounts for all employees. This consisted of managing over 200 devices.
- Managed Citrix Studio and vSphere for VDI environments.
- Managed computer inventory by Google Administrative Console.
- Utilized Track-It to manage our ticketing system which included an overhaul clean up where I reduced our over 200 open tickets down to typically no more than 20 open issues at a time.
- Managed IT procurement for laptops, desktops, cellphones, tablets, and all technical accessories for employees.
Inventory Control Specialist/ Inventory Key Holder
Best Buy
11.2012 - 11.2019
- Audited and corrected discrepancies in inventory numbers.
- Completed daily cycle counts to maintain accuracy of records.
- Managed inventory control for high-volume warehouses with accurate, timely stock replenishment.
- Used equipment like forklifts and pallet jacks to move inventory.
- Unloaded shipments, reviewed merchandise, and tracked paperwork.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
Education
Associate of Arts - General Studies
St. Petersburg College
Clearwater, FL12.2012
Skills
- Application Support
- Data Processing
- SOP Development
- Software and Hardware Issues
- Remote System Analysis
- Computer Hardware Knowledge
- IT Service Management (ITSM) Oversight
- Diagnosis and Troubleshooting
- Organizational Skills
- Technical Documentation
- Database Maintenance
- Collaborative Team Player
Timeline
Help Desk Technician
Workplace Options
03.2022 - Current
Help Desk Technician
Wayne Homes
11.2019 - 02.2022
Inventory Control Specialist/ Inventory Key Holder
Best Buy
11.2012 - 11.2019
Associate of Arts - General Studies
St. Petersburg College
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