Christal Jayasi
Houston,TX
Summary
Dynamic and results-driven professional with experience as a Shift Manager at Taco Bell, excelling in operational efficiency and customer relationship management. Proven track record in conflict resolution and staff training, enhancing customer satisfaction and team performance. Adept at strategic planning and ensuring safety compliance, consistently delivering exceptional service.
Overview
5
5
years of professional experience
Work History
Delivery Driver/Delivery Rider
Uber Eats
Houston, Texas
05.2022 - Current
- Delivered excellent customer service during entire delivery process.
- Loaded and unloaded delivery vehicles with food items efficiently.
- Ensured accurate order fulfillment for customers at all times.
- Adhered to safety protocols while operating delivery vehicles.
- Responded promptly to customer inquiries about menu items and prices.
- Communicated with customers regarding any delivery delays due to unforeseen circumstances.
- Identified and resolved potential customer complaints proactively.
- Reported any delays caused by vehicle breakdowns or adverse weather conditions.
Shift Manager
Taco Bell
Houston, Texas
04.2020 - 06.2022
- Managed daily operations by delegating tasks to employees and monitoring their performance.
- Resolved customer complaints in a timely manner, keeping customer satisfaction a priority.
- Developed strategies for increasing customer satisfaction and encouraging repeat business.
- Identified opportunities for improvement within the store's operations or services offered.
- Responsible for opening and closing the store according to established guidelines.
- Provided excellent customer service to ensure customers had an enjoyable experience while shopping in the store.
- Helped employees accomplish tasks during peak periods.
- Directed and led employees and team members on effective operations, methods and procedures.
Skills
- Order management
- Inventory control
- Staff training
- Operational efficiency
- Safety compliance
- Customer relationship management
- Conflict resolution
- Quality assurance
- Team leadership
- Problem solving
- Strategic planning
- Time management
- Accurate money handling
- Interpersonal skills
- Customer service focus
- Supply ordering
- Handling customer complaints
Timeline
Delivery Driver/Delivery Rider
Uber Eats
05.2022 - Current
Shift Manager
Taco Bell
04.2020 - 06.2022
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