Christal Jonas
La Porte,IN
Summary
Meticulous administrative professional, dedicated to supporting administrative workflows and cultivating an error free work environment by leveraging adaptive and active learning skills to promptly assimilate work processes and properly execute tasks assigned by supervisors.
Overview
23
23
years of professional experience
Work History
Administrative Assistant
New Prairie United School Corporation
10.2015 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Promoted positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Scheduled office meetings and client appointments for staff teams.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Assistant Branch Manager, Operations
La Porte Savings Bank
03.2005 - 10.2015
- Improved customer satisfaction with prompt issue resolution and proactive communication.
- Managed daily operations for optimal branch performance, including staff scheduling, customer service, and financial transactions.
- Spearheaded branch initiatives for growth in sales, loans, and other services, resulting in increased revenue generation.
- Cultivated strong relationships with clients by consistently providing exceptional service tailored to their individual needs.
- Maintained friendly and professional customer interactions.
- Consulted customers to boost product sales and services.
- Submitted loan applications to underwriter for verification and recommendation.
- Complied with established internal controls and policies.
- Developed strategic plans for day-to-day financial operations.
Assistant Manager
RMC
03.2001 - 03.2005
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Conducted employee performance evaluations, providing constructive feedback for growth and development
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Monitored security to protect employees, customers and property.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
High School Diploma - General Studies
New Prairie High School
New Carlisle, IN05.1997
Skills
- Data Entry
- Computer Skills
- Time Management
- Computer Proficiency
- Documentation and Recordkeeping
- Scheduling and calendar management
- Dedicated Team Player
- Data organization
- Deadline-oriented
- Professional and mature
- Multi-Line Phone Systems
- Payroll and budgeting
Timeline
Administrative Assistant
New Prairie United School Corporation
10.2015 - Current
Assistant Branch Manager, Operations
La Porte Savings Bank
03.2005 - 10.2015
Assistant Manager
RMC
03.2001 - 03.2005
High School Diploma - General Studies
New Prairie High School
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