Christal-lee Henry
Summary
To utilize my multiple skills and education to benefit the company and customers at a professional level to
exceed my continuing career. Certified pharmacy technician with many years of industry and supervisor and management experience.
Overview
12
12
years of professional experience
Work History
Lead Technician-Pharmacy Advocate
Ascension St. Mary's Hospital
03.2019 - Current
- Trained, oversaw and mentored new team members to strengthen performance and job expertise.
- Planned schedules and workflows based on expected patients demands.
- Ordered, stocked, labeled and inventoried medicines daily to replenish stock and increase inventory in anticipation of need to keep accurate records.
- Calculated, measured, combined ingredients and dosages according to prescription and modifications as instructed by pharmacists and providers to deliver scrupulous formulation on patients compound prescription orders.
- Liaised with other pharmacies to eliminate issues related to product expiration.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
Dispatch Supervisor/Scheduler Coordinator
MV Transit
09.2017 - 03.2019
- Supervised and provided training and retraining for employees focused on maximizing overall performance and increase productivity and caller satisfaction by 100%.
- Optimized routes through careful planning, realizing cost savings for company.
- Determined number of man hours required to complete assignments after reviewing scope of each project.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals to evaluate and adjusted routes based on daily needs, available workers, traffic hazards and weather conditions.
- Assessed regulatory and operational risks for escalation to management.
Dispatch Account Manager
SMX Staffing
08.2015 - 04.2017
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Liaised between account holders and various departments with internal resources to present additional value and expertise to clients.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits and scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
Senior Pharmacy Technician
Deliver Care
09.2013 - 08.2015
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled and inventoried medication to keep accurate records.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Counted, measured, and compounded medications following standard procedures.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Supervised pharmacy technicians and coordinated day-to-day assignments.
Pharmacy Technician
Dominick's Pharmacy
10.2006 - 03.2010
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Entered and processed patients' prescriptions into internal system.
- Collected co-payments or full payments from customers.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
Education
High School Diploma -
Paul Simon Job Corps
Chicago, IL03.2006
Skills
- Staff Leadership
- Customer and Patient Experience
- Microsoft Office
- Data Entry
- Good Telephone Etiquette
- Dependable and Responsible
- Planning and Coordination
- Multitasking Abilities and Time Management Skills
- Patient Care
- PPE Compliance
- IV Preparations
- Safety Protocols and Risk Management
- Storage Maintenance and Security
- Chemotherapy Mixing and Compounding
- Infusion Pumps
- Pyxis System
- Pharmaceutical Preparation
- Service Quality
- FDA and ICH Guidelines
- Health Insurance Plan Knowledge
- Organization and Prioritization
- Dispatcher Monitoring and Database Maintenance
- Delivery Procedures and Inventory Audits
- Driver Routing and Traffic Monitoring
- Onboarding and Coaching
- Logistics Activities and Coordination
- Accounts Payable and accounts Receivable
Timeline
Lead Technician-Pharmacy Advocate
Ascension St. Mary's Hospital
03.2019 - Current
Dispatch Supervisor/Scheduler Coordinator
MV Transit
09.2017 - 03.2019
Dispatch Account Manager
SMX Staffing
08.2015 - 04.2017
Senior Pharmacy Technician
Deliver Care
09.2013 - 08.2015
Pharmacy Technician
Dominick's Pharmacy
10.2006 - 03.2010
High School Diploma -
Paul Simon Job Corps
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