Christal Romero
11805 S Karlov Ave ,Alsip
Summary
Dynamic professional with experience at UPS, skilled in workplace safety and customer service. Enhanced package handling efficiency and reduced damage through effective techniques. Proven ability to improve processes, exemplified by optimizing appointment scheduling at Bandfield Pet Hospital, leading to increased client satisfaction. Strong teamwork and problem-solving skills drive successful outcomes.
Overview
5
5
years of professional experience
Work History
Handler
UPS
Hodgkins, IL
08.2022 - 10.2023
- Assisted with loading and unloading trucks, ensuring proper weight distribution for safe transportation and minimizing the risk of damage to goods during transit.
- Maintained a clean, organized warehouse space for efficient operations and easy navigation during peak shipping seasons.
- Handled sensitive materials responsibly in compliance with regulatory guidelines and client requirements.
- Improved package handling efficiency by implementing proper lifting techniques and using equipment effectively.
- Reduced damaged goods by employing safe packaging methods and materials.
- Demonstrated professionalism under pressure during high-volume periods while maintaining attention to detail in package handling tasks.
- Lifted up to 50 pounds on regular basis.
- Participated in warehouse improvement initiatives by offering constructive feedback and suggestions based on personal experiences and industry best practices.
- Contributed to a positive work environment by maintaining open communication channels with colleagues and supervisors alike.
- Followed safety protocols to minimize workplace accidents.
Receptionist
Bandfield Pet Hospital
Niles, IL
06.2018 - 03.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Handled assignments independently with good judgement and critical thinking skills.
Education
Criminology
Dominican University
River Forest, ILSkills
- Workplace safety
- Task delegation
- Equipment operation
- Equipment monitoring
- Equipment maintenance
- Inventory coordination
- Customer service
- Creative problem solving
- Teamwork
- Problem-solving
- Time management
- Multitasking
Languages
Spanish
Professional Working
Timeline
Handler
UPS
08.2022 - 10.2023
Receptionist
Bandfield Pet Hospital
06.2018 - 03.2020
Criminology
Dominican University