Christal McDowell
Newport Beach,CA
Summary
Goal-oriented and highly motivated professional with 19 years of
experience in supportive administrative and customer-driven roles,
consistently providing positive outcomes for the growth of the company.
Possess strong client-facing skills, active listener and effective rapport
and trust with customers. Proven office operations experience, ability to
learn quickly, flexible in the face of changing situations, and a
commitment to continuous development. Strong communication,
teamwork, organizational planning, and time management skills.
Overview
20
20
years of professional experience
Work History
Accounting Analyst
HST Pathways
Nashville, TN
04.2020 - Current
- Manage a portfolio of accounts, monitoring and analyzing overdue payments to develop targeted collection strategies.
- Utilize effective communication and negotiation skills to establish rapport with customers and resolve payment disputes professionally.
- Collaborate with sales and customer service teams to address billing inquiries, resolve issues, and prevent future discrepancies.
- Prepare regular collection reports and aging analysis to track progress, identify trends, and present insights to management.
- Implement and enforce credit policies, evaluating the creditworthiness of new customers and setting appropriate credit limits.
- Perform account reconciliations and identify potential discrepancies or errors in billing and payment records.
- Liaise with legal counsel and external collection agencies when necessary to escalate collection efforts within legal and ethical boundaries.
- Maintain accurate and up-to-date records of all collection activities, communications, and resolutions.
- Participate in cross-functional meetings to provide insights into cash flow projections based on collections performance.
- Collaborate with the finance team to ensure accurate application of payments and adjustments to customer accounts.
HR Specialist
HST Pathways
Nashville, TN
12.2020 - 04.2021
Office Manager
Casetabs
Irvine, CA
06.2019 - 12.2020
Office Manager/Project Coordinator
Coca Cola North America
Tustin, CA
12.2017 - 02.2019
- Organize coordination of large cross system meetings, ensuring appropriate venue meets requirements for successful correspondence, record tracking and data communications.
- Liaised between departments, vendors and clients to monitor project expenses.
- Prioritized needs and delegated assignments to simultaneously handle multiple projects.
- Assessed, monitored and reported on work progression.
- Brand Team Support – Sparkling and Still teams on all projects and activation. Provide Diary Management, travel arrangements, ensuring time is managed efficiently between multiple diaries.
- Raise and manage all PO's in SAP for Sales and Marketing team, assist with PO and finance inquiries.
- Manage an events program and calendar, coordinate monthly offsite team building events.
- Tracked and recorded team expenses and reconciled accounts to maintain accurate, current and compliant financial records.
- Oversee the full life cycle of events from inception, client collaboration and scheduling to implementation for experiences ranging from meetings to elaborate productions.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Marketing Team Coordinator
Coca-Cola Oceania
Auckland, New Zealand
12.2016 - 12.2017
- Collaborated with marketing manager to plan out campaign strategies, time tables and guidelines.
- Brand Team Support- Sparking and Still teams on all projects and activation.
- Diary management, travel arrangements, ensuring time is managed efficiently between multiple diaries.
- Managed relationships with external vendors to ensure successful completion of projects within budget constraints.
- Performed administrative tasks such as maintaining records of expenses incurred during campaigns.
- Raise and manage all PO's in SAP for sales and marketing team assists with PO and finance inquiries.
- Worked with creative teams to deliver productive marketing campaigns.
- Provided support in the planning, coordination, and execution of promotional campaigns.
- Organized events such as conferences, trade shows, seminars, and webinars.
- Marketed products and services at tradeshows and promotional events.
Billing Analyst/Key Account Manager
Prime Energy
Auckland, New Zealand
01.2007 - 12.2016
- Providing one on one service in a review of customer accounts offers a suitable plan based on the customer's usage style for a customized approach.
- Collaborated with billing functional area and business units to secure accurate customer invoicing within established deadlines.
- Applied payments from customers to proper accounts, checking information to verify accuracy.
- Applied billing adjustments to resolve discrepancies in account receivable journals.
- Ensure accuracy in the release of invoices to customers, reviews all records and billing calculator and makes sure that invoices are sent to the customers promptly.
- Analyze and review delinquent accounts liaises with customers and respectively attends to concerns and inquiries.
- Establishes clear communication with customers, offers concise answers to queries and provides exceptional customer services. Enter details such as payments, account information and call logs into accounting system.
- Responded to customer requests via telephone and email and effectively answered questions and inquiries.
- Verified invoice procedures to validate customer contracts and maintain billing communication.
- Communicated with credit, collections, customer service and operations department members to assist with and remedy billing issues.
Office Manager
The Waterford at Plano
Plano, TX
01.2006 - 01.2007
Office Manager
Anaheim Village Assisted Living
Anaheim, CA
01.2004 - 01.2006
Education
Cyber Security Certification -
California State University - Long Beach
Long Beach, CA12.2023
Administrator/Executive Directors License -
The State of California
Los Angeles, CA01.2006
Medical Assisting License -
Newbridge College-Stanton
Stanton, CA01.1996
Skills
- Customer relationship management
- Negotiation and dispute resolution
- Communication and collaboration, organizational planning, and time management
- Process Optimization
- Risk Analysis
- Accounting Operations Systems
- Project Management
- Office management and event planning
- Accounts Analysis
- Document Workflow Management
- Accounting Operations Processes
Timeline
HR Specialist
HST Pathways
12.2020 - 04.2021
Accounting Analyst
HST Pathways
04.2020 - Current
Office Manager
Casetabs
06.2019 - 12.2020
Office Manager/Project Coordinator
Coca Cola North America
12.2017 - 02.2019
Marketing Team Coordinator
Coca-Cola Oceania
12.2016 - 12.2017
Billing Analyst/Key Account Manager
Prime Energy
01.2007 - 12.2016
Office Manager
The Waterford at Plano
01.2006 - 01.2007
Office Manager
Anaheim Village Assisted Living
01.2004 - 01.2006
Cyber Security Certification -
California State University - Long Beach
Administrator/Executive Directors License -
The State of California
Medical Assisting License -
Newbridge College-Stanton
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