Summary
Overview
Work History
Education
Skills
Timeline
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Christal Mills

Dallas,TX

Summary

Detail-oriented finance professional with extensive experience in accounts, receivables, subrogation, and member support, proven track record of managing client accounts, optimizing collection processes, and enhancing customer satisfaction, known for strong problem-solving skills and the ability to communicate effectively with diverse stakeholders to achieve organizational goals.

Achievements:

  • Subrogation Account Specialist:
  • Successfully managed a portfolio of subrogation claims, achieving an 85% recovery rate on outstanding accounts within the first six months by diligently following up in negotiations.

Accounts Receivable Specialist:

  • Reduce overall accounts receivable aging by 30% within one quarter by prioritizing high-risk accounts and enhancing follow-up procedures.

Member support representative

  • Enhance member satisfaction scores by 20% by providing exceptional customer service and resolving inquiries in a timely manner, resulting in improved retention rates.

Overview

10
10
years of professional experience

Work History

Subrogation Claims Representative

GEICO
10.2022 - Current
  • Drafted documentation for claims against adverse carriers, ensuring accurate and timely submissions.
  • Analyzed supplements data to verify repayment from opposing carriers, achieving a 95% accuracy rate.
  • Identified recovery opportunities by reviewing liability and investigations, contributing to a 25% increase in successful recoveries.
  • Reimbursed and advanced insureds' deductibles while monitoring recovery efforts to maximize returns.
  • Referred cases for arbitration, litigation, or collections, based on thorough evaluations of liability findings.
  • Managed and executed B2B collections, recovering over 1 million dollars in unpaid claims annually.

Membership Representative

Peloton
10.2019 - 08.2023
  • Manage financial processing operations, including refunds, ensuring timely and accurate transactions for over 50 members daily.
  • Provided comprehensive support for the bike, tread, and app functionalities, enhancing users' experience and satisfaction.
  • Constantly recognized as a top performer, achieving recognition for excellence in customer service.
  • Engage with members via call, chat, and email, resolving over 500 support tickets per week, at a 98% satisfaction rate.
  • Created member profiles while clarifying functionalities to users.
  • Develop the management of member profiles, educating users on platform functionalities to enhance engagement and retention.
  • Guided members through account management tasks, effectively resolving balance discrepancies and enhancing customer satisfaction.

Senior Accounts Receivable Specialist

Capital One Bank
07.2015 - 11.2018
  • Generated and distributed accurate invoices for retail credit card transactions, ensuring compliance with company policy, and timely billing.
  • Processed and recorded incoming payments for retail and credit accounts, maintaining accurate and up-to-date financial records.
  • Conducted follow-up communications with customers regarding overdue accounts, achieving a 90% reduction in outstanding receivables through effective negotiation and payment plans.
  • Reconcile customer accounts monthly, identifying discrepancies and resolving issues to maintain accurate financial reporting.
  • Provided exceptional customer service by addressing inquiries and resolving disputes related to account statements and payment history.
  • Assist in the creditworthiness of a new retail credit application, collaborating with management to establish appropriate credit limits in terms.
  • Prepared and presented accounts receivable agent reports to management, highlighting trends, and areas of improvement in collection efforts.
  • Analyze payment patterns and customer behavior to develop strategies aimed at optimizing collections and reducing delinquency rates.
  • Address customer concerns, and improve the overall account management process.

Education

High School Diploma - Medical Office Administrative Assistant

John Tyler High School
Tyler, TX
06.2005

Skills

  • Financial Analysis
  • Problem-Solving
  • New Client Acquisition
  • Communication skills
  • Word Processing
  • Time management
  • Microsoft Office
  • Cultural Awareness
  • Flexible and Adaptable
  • Friendly, Positive Attitude

Timeline

Subrogation Claims Representative

GEICO
10.2022 - Current

Membership Representative

Peloton
10.2019 - 08.2023

Senior Accounts Receivable Specialist

Capital One Bank
07.2015 - 11.2018

High School Diploma - Medical Office Administrative Assistant

John Tyler High School

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Christal Mills