Christal Morgan
Richmond ,VA
Summary
Achieved high patient satisfaction by providing accurate information on insurance and financial options. Improved operational efficiency through effective scheduling and database management. Enhanced patient engagement by addressing concerns and tailoring service strategies to meet individual needs.
Healthcare professional with extensive experience in patient access roles, ensuring smooth patient admissions and accurate data management. Proven ability to collaborate effectively with teams and adapt to dynamic healthcare environments. Known for excellent communication skills and strong attention to detail.
Overview
15
15
years of professional experience
Work History
Patient Access Representative
VCU Health
Richmond VA
12.2022 - Current
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Resolved customer complaints using established follow-up procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Verified patient insurance eligibility and entered patient information into system.
- Trained new staff on filing, phone etiquette and other office duties.
- Responded to inquiries by directing calls to appropriate personnel.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Facilitated communication between patients and various departments and staff.
- Collected co-pays and other payments from patients at time of service.
- Assisted with scheduling outpatient appointments.
- Verified insurance coverage for services provided by the facility.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Greeted patients and visitors in a courteous and professional manner.
- Responded to patient inquiries regarding billing or financial matters.
- Scanned documents into electronic medical records system.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Managed incoming faxes related to patient registration processes.
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
Warehouse Associate
The Vitamin Shoppe
Ashland, VA
08.2020 - 12.2022
- Worked safely around moving machinery.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel.
Tax Preparer
LIBERTY TAX SERVICE
Richmond, VA
07.2011 - 01.2014
- Provided an elevated customer experience to generate a loyal clientèle
- Developed reputation as an efficient service provider with high levels of accuracy
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Run reports and send them to the main office Explain the services that we provide and accept and make copies of the necessary documents, and begin to work on tax returns.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Delivered comprehensive tax documentation required for accurate individual and corporate returns.
Cashier
BURGER KING
Farmville, NC
08.2012 - 09.2013
- Assembled food orders while maintaining appropriate portion control Performed all position responsibilities accurately and in a timely manner Consistently provided friendly guest service and heartfelt hospitality Operated the drive-through window and sales register quickly and efficiently Light-housekeeping throughout my shift.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Meat Packer
FIREHOUSE SUBS
Richmond, VA
09.2010 - 06.2011
- Reported to each shift on time and ready to work
- Maintained clean and safe environment, including in the kitchen, bathrooms, and building exterior
- Performed all position responsibilities accurately and in a timely manner
- Demonstrated integrity and honesty while interacting with guests, team members and managers.
- Packed meat in Styrofoam, plastic and paper packaging and weighed on scale for pricing.
- Packaged and attached labeling to various meat selections.
Education
High School Diploma -
Varina High School
Richmond, VA06.2011
Skills
- Processed customer transactions efficiently Assisted with credits and refunds Maintained a cooperative attitude in all interactions Facilitated access to patient health information Prepared reports for management review Coordinated referrals between departments Confirmed appointments with patients Promoted customer satisfaction through effective service Handled registration processing accurately Collected and updated demographics information Demonstrated knowledge of insurance company policies Scheduled appointments for patients Delivered exceptional customer service Adhered to HIPAA compliance standards Managed registration and admissions processes Conducted insurance verification for patients Oversaw patient registration procedures Utilized medical terminology effectively Updated EMR systems regularly
Timeline
Patient Access Representative
VCU Health
12.2022 - Current
Warehouse Associate
The Vitamin Shoppe
08.2020 - 12.2022
Cashier
BURGER KING
08.2012 - 09.2013
Tax Preparer
LIBERTY TAX SERVICE
07.2011 - 01.2014
Meat Packer
FIREHOUSE SUBS
09.2010 - 06.2011
High School Diploma -
Varina High School