Christal Pittman
Rosenberg,TX
Summary
Revenue Cycle Management professional with 10+ years' experience in medical billing, prior authorization support, claims analysis, and denial appeals. Proven ability to optimize workflows, ensure documentation accuracy, and collaborate effectively across clinical and administrative teams. Detail-oriented, communicative, and driven to improve reimbursement and access processes.
Overview
11
11
years of professional experience
Work History
Clinical Staffing Operations Coordinator
Healix Infusion Care
01.2023 - 01.2025
- Managed staffing across 50+ multiple infusion centers, addressing shortages and aligning personnel with clinical needs.
- Created and distributed weekly nursing schedules to optimize staffing efficiency.
- Collaborated with client services, regional managers, and corporate nursing leaders to manage coverage solutions and escalation plans.
- Reviewed and approved nursing travel expenses, ensuring policy compliance and timely payroll processing.
- Facilitated onboarding sessions and trained new hires on company travel policies, systems, and expenses.
- Led weekly staffing meetings with department leaders to assess labor allocation and future resource needs.
- Maintained accurate labor reporting, ensuring proper allocation of hours (on-call, callback, and standard time) across all assigned facilities.
- Participated in after-hours on-call rotation to support urgent staffing needs and maintain business continuity.
- Applied critical thinking and problem-solving skills to manage urgent labor constraints and resolve staffing conflicts under pressure.
- Upheld strict confidentiality regarding employee health and HR matters.
- Reviewed all PTO requests to approve or deny.
Senior Revenue Cycle Analyst
Altus Healthcare
01.2022 - 01.2023
- Conducted benefits investigations and supported prior authorization workflows via payer portals, improving claim clearance efficiency.
- Interpreted PA/appeal requirements and compiled detailed clinical documentation to facilitate third-party payer approvals.
- Collaborated with providers, nursing staff, pharmacies, and software vendors to resolve adjudication issues, minimizing payment delays.
- Drafted comprehensive appeal and negotiation letters, resulting in improved recoveries for denied or out-of-network claims.
Revenue Cycle Analyst III
Healix Infusion Care
01.2020 - 01.2022
- Managed complex outstanding AR accounts, adjustments, ensuring adherence to payer fee schedules and reimbursement policies across Medicare and commercial carriers.
- Researched and applied misdirected insurance payments, reducing outstanding AR and improving cash posting accuracy.
- Prepared and submitted detailed appeals for denied or underpaid claims, including documentation reviews and justification for reimbursement.
- Monitored appeal outcomes and tracked key performance indicators (KPIs) to ensure resolution benchmarks and financial recovery goals were achieved.
- Developed and maintained streamlined workflows and tracking systems to improve process visibility and accountability within the revenue cycle.
Billing Manager
HCA
01.2018 - 01.2019
- Led a team of billing specialists, boosting accuracy, productivity, and compliance.
- Conducted QA audits and training programs, cutting claims rejections and turnaround time.
- Managed payroll, PTO, performance counseling, and internal communications efficiently.
- Oversaw timely submission of institutional and professional claims in compliance with payer and federal guidelines.
- Monitored payer responses and collaborated with internal teams to resolve reimbursement delays.
- Delivered billing performance insights to executive leadership (COO & Patient Access Director).
- Reviewed system configurations and workflows to identify improvement opportunities for revenue optimization.
Billing Team Lead
Memorial Hermann Health System
01.2016 - 01.2018
- Directed daily billing functions, assigned responsibilities and provided guidance to a team of billing representatives.
- Delivered training, mentorship, and performance assessments to foster staff development and enhance productivity.
- Conducted thorough reviews of institutional claims for accuracy before electronic submission; addressed denials.
- Performed quality assurance audits and proposed system and process improvements to optimize revenue cycle performance.
- Ensured adherence to payer regulations and cultivated a positive, growth-oriented environment to motivate the team in achieving departmental objectives.
Senior Billing Specialist
Houston Methodist
01.2014 - 01.2016
- Submitted accurate UB04 claims to commercial, government, and specialty payers via electronically.
- Reviewed and resolved rejections.
- Processed account adjustments for missed filing deadlines and maintained strict compliance with billing regulations.
Education
Bachelor of Arts - Healthcare Administration
Ashford University
Clinton, IA09.2011
Skills
- Commercial, Medicare, & Medicaid Billing (UB-04, CMS-1500)
- Revenue cycle oversight, denial management, appeals, prior authorization
- Claims trend analysis, AR metrics, reimbursement forecasting
- Medical Coding (CPT, ICD-10, HCPCS)
- Quality assurance, documentation accuracy, HIPAA compliance
- EHR/EMR & Clearinghouse Systems (AdvancedMD, Waystar, Athena, Welnfuse, Meditech, etc)
- Co-pay Patient Assistance Program Coordination
- Fee schedule review, payer mapping, benefits investigations
- Microsoft Excel, Word, Outlook, Teams, Sharepoint, 45 WPM typing speed
Timeline
Clinical Staffing Operations Coordinator
Healix Infusion Care
01.2023 - 01.2025
Senior Revenue Cycle Analyst
Altus Healthcare
01.2022 - 01.2023
Revenue Cycle Analyst III
Healix Infusion Care
01.2020 - 01.2022
Billing Manager
HCA
01.2018 - 01.2019
Billing Team Lead
Memorial Hermann Health System
01.2016 - 01.2018
Senior Billing Specialist
Houston Methodist
01.2014 - 01.2016
Bachelor of Arts - Healthcare Administration
Ashford University
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