Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christal Pritchett

Bellflower,CA

Summary

Results-driven Service Coordinator with solid background in coordinating and managing service operations. Possessing proven track record in effective scheduling, dispatching personnel and managing inventory for optimal performance and customer satisfaction. Highly organized, team-oriented professional with exceptional communication skills.

Overview

17
17
years of professional experience

Work History

Service Coordinator Order Expert

Numotion
11.2019 - Current
  • Communicated with clients and service providers to provide updates on work progress.
  • Resolved customer complaints and issues to drive satisfaction and loyalty.
  • Coordinated and monitored service activities to confirm work met all requirements.
  • Managed and coordinated service teams to achieve successful completion of service projects.
  • Reconciliation
  • Established and maintained service schedules for several projects to help plan organize workload.
  • Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
  • Monitored daily progress and work quality to provide guidance and direction to mechanics and installers.

Data Entry Clerk

Los Angeles County Registrar - Recorders Office
10.2009 - Current
  • Completed data entry tasks with accuracy and efficiency.
  • Organized, sorted, and checked input data against original documents.
  • Sorted documents and maintained organized filing process.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
  • Followed established procedures to enter and process data correctly.
  • Created and maintained data entry logs to track data entry activities.
  • Resolved discrepancies in data entry activities for accurate, complete jobs.
  • Updated and maintained customer information, documents and records.
  • Used computer software to store and retrieve data.

Surgery Scheduler /Authorizations Coordinator

NewportCare Medical Group
03.2017 - 11.2019
  • Submitted for prior authorization with required documentation to appropriate funding source.
  • Maintained consistent follow-up on status of prior authorization requests.
  • Calculated estimated copay based on current insurance benefits.
  • Reviewed documentation for accuracy and assessment of necessity.
  • Maintained files and controlled records to show correspondence activities.
  • Edited letters and written material for correspondence.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.
  • Pre ops/ post opts
  • Patient care

Caregiver

Self Employed Services
05.2011 - 03.2017
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Assisted patients with self-administered medications.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Maintained strong connections within caregiver community to gain continuous knowledge.

Supervisor of Operations

Gonzalez Cleaning Services
02.2006 - 06.2008
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Devised processes to boost long-term business success and increase profit levels.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate, and support sustainability objectives.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Developed and maintained relationships with external vendors and suppliers.

Education

Medical Assistant/ Phlebotomy Technician - Medical Assisting

Infotech Career Collage
Paramount, CA
02.2015

Certified & Registered Nurse Assistant/Home Health - Nursing Assistance

Computer Institute of Technology
North Hollywood, CA
05.2011

High School Diploma -

Somerset High School
Bellflower, CA
06.2003

Skills

  • Business Correspondence
  • Judgment and Decision-Making
  • Efficient Sales Transactions
  • Closing Sales
  • Prioritization
  • Trained in Salesforce
  • Patient Profiles
  • Monetary Transactions

Timeline

Service Coordinator Order Expert

Numotion
11.2019 - Current

Surgery Scheduler /Authorizations Coordinator

NewportCare Medical Group
03.2017 - 11.2019

Caregiver

Self Employed Services
05.2011 - 03.2017

Data Entry Clerk

Los Angeles County Registrar - Recorders Office
10.2009 - Current

Supervisor of Operations

Gonzalez Cleaning Services
02.2006 - 06.2008

Medical Assistant/ Phlebotomy Technician - Medical Assisting

Infotech Career Collage

Certified & Registered Nurse Assistant/Home Health - Nursing Assistance

Computer Institute of Technology

High School Diploma -

Somerset High School

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Christal Pritchett