Christal Ramirez
Tampa,FL
Summary
Diligent Store Leader with 4+ years of experience in managing operations of high-volume retail stores. Proven track record of success in diverse areas, Head-map, P&L management, loss prevention and customer service environments. Hardworking store manager, developing with success an opening and closing procedures, energetic, and reliable; recognized for assuming additional responsibilities and support. Management control and team leadership, scheduling, operations, organization, and training support.
Overview
5
5
years of professional experience
Work History
Patient Dietitian Assistant
Orlando Health
08.2025 - Current
- Developed and maintained patient dietary records in compliance with nutritional guidelines.
- Assisted in meal planning based on individual dietary needs and preferences.
- Educated patients on nutrition and healthy eating habits to promote wellness.
- Collaborated with dietitians to analyze food items for nutrient content and quality.
- Work directly with patients to ensure their meal selections align with dietary restrictions and physician orders.
- Provide compassionate, personalized assistance with daily meal needs, enhancing patient satisfaction and comfort.
- Collaborate with nursing staff and dietitians to maintain accurate records and timely meal delivery.
- Maintain food safety standards and infection control procedures.
- Demonstrate strong communication and interpersonal skills in a fast-paced healthcare environment.
- Reason for seeking new employment: Relocated; current commute is no longer feasible.
Hostess
Jojo’s ShakeBAR
01.2025 - 08.2025
- Managing the seating chart and guest flow
- Answering phone calls
- Greeting guests with a friendly attitude
- Providing menus and informing guests of specials
- Assisting with customer service and addressing inquiries
- Coordinating with servers and kitchen staff
- Keeping the reception area clean and organized
- Handling reservations and managing waitlist
- Managed reservations, optimizing seating arrangements for efficiency.
- Greeted and seated guests, ensuring prompt and friendly service.
- Collaborated with kitchen staff to communicate guest needs and preferences.
- Trained new team members on customer service standards and procedures.
- Resolved guest inquiries and concerns, maintaining high satisfaction levels.
Customer Service Representative
Wawa Gas Station
09.2024 - 08.2025
- Handle customer inquiries, gather feedback, and support positive customer interactions.
- Ensure smooth coordination between Associates, customers, and orders to deliver efficient and effective food and beverage service.
- Provide direction, feedback, and recognition to Associates, driving productivity and performance.
- Enforce safety, security, and store policies, including crisis management protocols.
- Manage inventory, stock levels, vendor check-ins, and cash handling procedures.
- Coordinated special events, enhancing guest experiences through personalized service.
- Implemented suggestions for improving seating flow during peak hours.
Team lead
Starbucks
11.2022 - 09.2024
- Guides and manages a team towards shared goals.
- Coordinates task and motivate team members.
- Fosters positive communication and resolves conflicts.
- Provides direction, instructions, and guidance to achieve specific goals.
- Can work in various fields such as education, finance, engineering, and healthcare.
- Meet / Exceed Sales Goals
- Excellent Customer Service
- Operational Improvements
- Sets team expectations, provides necessary resources, and shares regular updates on performance.
Publix Customer Service
02.2021 - 03.2022
- Provides general customer service
- Retails groceries and food products
- Receives, verifies, and processes payment by customers
- Greets customers, provides assistance, and corrects problems
- Serves as a liaison between the store and its management on product distribution, stocking requirements and other general situations
- Sets up store displays according to company policy
- Escorts shoppers to designated departments within the store
- Provides assistance to customers with their carts or personal items
- Refers problem cases to other departments within the store (Customer Service)
- Maintaining a courteous and professional approach to customers of all ages
- Adheres to company policy, safety regulations and Publix store procedures in all situations
- Keep appearance clean and neat all the time
- Observes safety protocols associated with the handling of tobacco products, alcohol or firearms that may be carried by customers or potential customers
- Completes any required training taught in the Publix Customer Service System program.
Education
High School Diploma -
ALCO
12.2023
Associate of Science -
Valencia College
Orlando, FLSkills
- Bilingual English/Spanish
- Recruiting & hiring
- Employee Training
- Effective communication
- Sales management
- Conflict Resolution Expert
- Multi-unit assistant
- Proficient in Microsoft Office
- Stocking/Inventory Control
- Computer skills
- Clinical documentation
- Nutrition counseling
- Customer service
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Patient Dietitian Assistant
Orlando Health
08.2025 - Current
Hostess
Jojo’s ShakeBAR
01.2025 - 08.2025
Customer Service Representative
Wawa Gas Station
09.2024 - 08.2025
Team lead
Starbucks
11.2022 - 09.2024
Publix Customer Service
02.2021 - 03.2022
High School Diploma -
ALCO
Associate of Science -
Valencia College